旅行
账户
Steve H
Room for improvement, and terrible catering choices.
Wakehurst的点评
点评：Our experience of Glow Wild this year (compared to 2022 and 2023) was that the event seems to be going a little downhill. In 2022, the lights and experience were fantastic, with multiple outdoor food vendors, a lovely atmosphere and just a great day out. Not so great in 2023, less food options.
Sadly at the time of our visit in 2024, the lighting displays were even less impressive. No entertainers through the park (like in previous years), and the event just felt flat. Catering was terrible.
The way it is laid out, you have to go around the main trail before you can eat unless you eat at the main reception cafe which has limited choices. This leaves you with a problem. If you spend too long on the trail, then like in 2023, the food is sold out before you get to it. Feeling this would happen this year, we skipped around the trail to get food, only to find just ONE outlet offering overpriced and underwhelming burgers for £10-12. The burger was actually nice but not very warm and some of the ingredients advertised had run out. The Alpine bar was completely closed, not even anything inside tent, maybe they pulled out of the event?
The seating for the outdoor food was just a few badly arranged tables.
After eating, we asked to be let back in, explaining the situation with regards food in previous years and were made to feel like naughty children by the staff, who made a situation out of it, when it should have been simple.
After going round properly, we went to the pantry in search of the waffles being advertised. What a mistake!. £7 for a Wafflemeister Belgian Sugar Pearls Microwave Waffle with half a scoop of ice cream and Askeys Treat Chocolate Dessert Sauce, served in paper trays with no cutlery available to eat. We got a refund. Hot chocolate was also £4.30 with milk kept warm in a soup kettle!. Hardly gourmet food.
In fairness, we made a complaint to the management via email and were kindly offered two complimentary tickets for 2025 due to our terrible experience this year.
We do like Glow Wild, but when you are paying a premium, there should be good food options, a well lit and organised trail and good signage.
We hope that you take on board this feedback, we have already raised a complaint which you have replied to, but sharing the honest view for the public.
Sadly at the time of our visit in 2024, the lighting displays were even less impressive. No entertainers through the park (like in previous years), and the event just felt flat. Catering was terrible.
The way it is laid out, you have to go around the main trail before you can eat unless you eat at the main reception cafe which has limited choices. This leaves you with a problem. If you spend too long on the trail, then like in 2023, the food is sold out before you get to it. Feeling this would happen this year, we skipped around the trail to get food, only to find just ONE outlet offering overpriced and underwhelming burgers for £10-12. The burger was actually nice but not very warm and some of the ingredients advertised had run out. The Alpine bar was completely closed, not even anything inside tent, maybe they pulled out of the event?
The seating for the outdoor food was just a few badly arranged tables.
After eating, we asked to be let back in, explaining the situation with regards food in previous years and were made to feel like naughty children by the staff, who made a situation out of it, when it should have been simple.
After going round properly, we went to the pantry in search of the waffles being advertised. What a mistake!. £7 for a Wafflemeister Belgian Sugar Pearls Microwave Waffle with half a scoop of ice cream and Askeys Treat Chocolate Dessert Sauce, served in paper trays with no cutlery available to eat. We got a refund. Hot chocolate was also £4.30 with milk kept warm in a soup kettle!. Hardly gourmet food.
In fairness, we made a complaint to the management via email and were kindly offered two complimentary tickets for 2025 due to our terrible experience this year.
We do like Glow Wild, but when you are paying a premium, there should be good food options, a well lit and organised trail and good signage.
We hope that you take on board this feedback, we have already raised a complaint which you have replied to, but sharing the honest view for the public.
翻译：我们今年参加 Glow Wild 活动的经历（与 2022 年和 2023 年相比）是，活动似乎有点走下坡路。2022 年，灯光和体验非常棒，有多个户外食品摊位，氛围宜人，是美好的一天。2023 年就没那么好了，食物选择更少。
遗憾的是，在我们 2024 年访问时，灯光秀甚至更不令人印象深刻。公园里没有娱乐表演者（就像前几年一样），活动感觉很平淡。餐饮很糟糕。
它的布局方式是，你必须绕着主路走才能吃饭，除非你在主接待处的咖啡馆吃饭，那里的选择有限。这给你带来了一个问题。如果你在路上花的时间太长，那么就像 2023 年一样，食物在你吃到之前就卖光了。觉得今年会发生这种情况，我们就绕过小路去买食物，结果发现只有一家店提供价格过高、令人失望的汉堡，价格为 10-12 英镑。汉堡确实不错，但不是很热，广告中的一些配料已经用完了。阿尔卑斯酒吧完全关闭了，帐篷里什么都没有，也许他们退出了活动？
户外食物的座位只有几张摆放得很乱的桌子。
吃完饭后，我们要求让他们再进来，解释了前几年食物的情况，工作人员让我们感觉自己像淘气的孩子一样，他们把事情搞得一团糟，而事情本来应该很简单。
在仔细转了一圈后，我们去了食品储藏室寻找广告中的华夫饼。真是个错误！。华夫饼师比利时糖珠微波华夫饼配半勺冰淇淋和 Askeys Treat 巧克力甜点酱，7 英镑，放在纸盘里，没有餐具。我们得到了退款。热巧克力也是 4.30 英镑，牛奶放在汤锅里保温！。几乎算不上美食。
公平地说，我们通过电子邮件向管理层投诉，由于我们今年的糟糕经历，管理层好心地为我们提供了两张 2025 年的免费门票。
我们确实喜欢 Glow Wild，但当你支付高价时，应该有好的食物选择、光线充足、组织有序的步道和良好的标识。
我们希望您能接受这个反馈，我们已经提出了投诉，您也已回复，但我们向公众分享了诚实的观点。
遗憾的是，在我们 2024 年访问时，灯光秀甚至更不令人印象深刻。公园里没有娱乐表演者（就像前几年一样），活动感觉很平淡。餐饮很糟糕。
它的布局方式是，你必须绕着主路走才能吃饭，除非你在主接待处的咖啡馆吃饭，那里的选择有限。这给你带来了一个问题。如果你在路上花的时间太长，那么就像 2023 年一样，食物在你吃到之前就卖光了。觉得今年会发生这种情况，我们就绕过小路去买食物，结果发现只有一家店提供价格过高、令人失望的汉堡，价格为 10-12 英镑。汉堡确实不错，但不是很热，广告中的一些配料已经用完了。阿尔卑斯酒吧完全关闭了，帐篷里什么都没有，也许他们退出了活动？
户外食物的座位只有几张摆放得很乱的桌子。
吃完饭后，我们要求让他们再进来，解释了前几年食物的情况，工作人员让我们感觉自己像淘气的孩子一样，他们把事情搞得一团糟，而事情本来应该很简单。
在仔细转了一圈后，我们去了食品储藏室寻找广告中的华夫饼。真是个错误！。华夫饼师比利时糖珠微波华夫饼配半勺冰淇淋和 Askeys Treat 巧克力甜点酱，7 英镑，放在纸盘里，没有餐具。我们得到了退款。热巧克力也是 4.30 英镑，牛奶放在汤锅里保温！。几乎算不上美食。
公平地说，我们通过电子邮件向管理层投诉，由于我们今年的糟糕经历，管理层好心地为我们提供了两张 2025 年的免费门票。
我们确实喜欢 Glow Wild，但当你支付高价时，应该有好的食物选择、光线充足、组织有序的步道和良好的标识。
我们希望您能接受这个反馈，我们已经提出了投诉，您也已回复，但我们向公众分享了诚实的观点。
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