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Great Art, Careless guiding, just there to collect
Donum Estate的点评
点评：2/5 stars — Great art, careless guiding, not worth $190/person
We paid $190 per person for the Discover communal wine and food pairing with walking tour. A premium price that should come with premium service. It didn't.
The start was promising: a glass of Rosé, an umbrella for the sun, and a knowledgeable guide named Mik who gave our group of four an engaging, well-paced walkthrough of the property's art installations while we waited for a second group running late. Once that group joined us, the tour continued smoothly enough.
Then, at the maze installation, Mik simply continued to walk off with the other group while we were still going through. Sure we took some time to enjoy the art and took a few photos here and there. but no heads-up, no "catch up when you're done," nothing. We were left to find our own way back to the lobby with zero guidance, at an experience we paid nearly $200 a head to be guided through. We later found out that Mik had taken the other group ahead to see the final sculpture, a spider piece, without so much as circling back or mentioning it existed. We paid full price and missed half part of the tour entirely because Mik couldn't be bothered to keep track of his own group.
The wine and food pairing afterward was adequate, but adequate isn't what you're paying for at this price point. Being abandoned mid-tour is not a minor slip. it's a basic failure of the one job a guide has.
The two stars are entirely for the art and grounds, which are genuinely stunning. The guided experience itself does not currently justify the cost, and Donum needs to fix this before charging $190/person for it again.
We paid $190 per person for the Discover communal wine and food pairing with walking tour. A premium price that should come with premium service. It didn't.
The start was promising: a glass of Rosé, an umbrella for the sun, and a knowledgeable guide named Mik who gave our group of four an engaging, well-paced walkthrough of the property's art installations while we waited for a second group running late. Once that group joined us, the tour continued smoothly enough.
Then, at the maze installation, Mik simply continued to walk off with the other group while we were still going through. Sure we took some time to enjoy the art and took a few photos here and there. but no heads-up, no "catch up when you're done," nothing. We were left to find our own way back to the lobby with zero guidance, at an experience we paid nearly $200 a head to be guided through. We later found out that Mik had taken the other group ahead to see the final sculpture, a spider piece, without so much as circling back or mentioning it existed. We paid full price and missed half part of the tour entirely because Mik couldn't be bothered to keep track of his own group.
The wine and food pairing afterward was adequate, but adequate isn't what you're paying for at this price point. Being abandoned mid-tour is not a minor slip. it's a basic failure of the one job a guide has.
The two stars are entirely for the art and grounds, which are genuinely stunning. The guided experience itself does not currently justify the cost, and Donum needs to fix this before charging $190/person for it again.
翻译：2/5星——艺术作品很棒，但导览服务马虎草率，不值190美元/人
我们每人支付了190美元，参加“Discover”葡萄酒与美食搭配之旅及步行导览。这个高价本应换来优质的服务，但事实并非如此。
一开始的体验还不错：我们喝了一杯桃红葡萄酒，还拿到了遮阳伞；一位名叫Mik的知识渊博的导游在我们等候迟到的另一组游客时，带领我们四人有序地参观了园区内的各类艺术装置。等那组游客加入后……整个游览过程还算顺利。
然而，在迷宫装置区，我们还在里面参观时，Mik却直接带着另一组人离开了。当然，我们也花了一些时间欣赏艺术作品并拍了几张照片。但没有任何事先通知，也没有说“你们逛完之后再赶上来”之类的话。最后，我们在毫无指引的情况下不得不自己想办法回到大堂——而这场体验我们可是每人花了近200美元来参加的啊。后来我们才得知，米克带着另一组游客提前去观看最后的雕塑作品——一个蜘蛛造型的雕塑——却连回程都没有安排，也丝毫没有提及还有这个景点存在。我们支付了全价，结果却完全错过了行程中一半的内容，就因为米克懒得去照顾自己带的团。
之后的葡萄酒与美食搭配还算不错，但在这个价位下， mere“不错”是远远不够的。在导游过程中把游客抛下不管绝非小失误，这完全违背了导游最基本的职责。这两颗星完全是给艺术作品和园区环境打的——它们确实美得令人惊叹。不过目前，导览体验本身还配不上这个价格；Donum必须先改进这一点，才有资格再次收取每人190美元的费用。
我们每人支付了190美元，参加“Discover”葡萄酒与美食搭配之旅及步行导览。这个高价本应换来优质的服务，但事实并非如此。
一开始的体验还不错：我们喝了一杯桃红葡萄酒，还拿到了遮阳伞；一位名叫Mik的知识渊博的导游在我们等候迟到的另一组游客时，带领我们四人有序地参观了园区内的各类艺术装置。等那组游客加入后……整个游览过程还算顺利。
然而，在迷宫装置区，我们还在里面参观时，Mik却直接带着另一组人离开了。当然，我们也花了一些时间欣赏艺术作品并拍了几张照片。但没有任何事先通知，也没有说“你们逛完之后再赶上来”之类的话。最后，我们在毫无指引的情况下不得不自己想办法回到大堂——而这场体验我们可是每人花了近200美元来参加的啊。后来我们才得知，米克带着另一组游客提前去观看最后的雕塑作品——一个蜘蛛造型的雕塑——却连回程都没有安排，也丝毫没有提及还有这个景点存在。我们支付了全价，结果却完全错过了行程中一半的内容，就因为米克懒得去照顾自己带的团。
之后的葡萄酒与美食搭配还算不错，但在这个价位下， mere“不错”是远远不够的。在导游过程中把游客抛下不管绝非小失误，这完全违背了导游最基本的职责。这两颗星完全是给艺术作品和园区环境打的——它们确实美得令人惊叹。不过目前，导览体验本身还配不上这个价格；Donum必须先改进这一点，才有资格再次收取每人190美元的费用。
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