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Very disappointed with my recent experience at ODEON Port Solent.
Odeon Cinema的点评
点评：Very disappointed with my recent experience at ODEON Port Solent.
I visited with two friends to watch The Devil Wears Prada. During our visit, myself and one friend both purchased Ice Blast drinks. After returning home that evening, both of us became unwell with stomach cramps, sickness and severe diarrhoea.
What made the situation even more frustrating was the difficulty in getting a response. After initially contacting ODEON, I received no reply and had to chase the matter through Facebook before I finally received a response.
I raised my concerns because the Ice Blast was the only thing we had both consumed in common. While ODEON eventually responded, I felt my concerns were dismissed without a thorough explanation. I was told checks had been carried out, but no details were provided, and my follow-up email requesting further information went unanswered.
What disappointed me most was not just the illness itself, but the lack of transparency and customer care when I tried to raise a genuine health concern. As a customer, I expected my complaint to be taken seriously, my questions to be answered and communication to be better throughout the process.
Based on my experience, I cannot recommend this cinema’s customer service and will think carefully before returning.
I visited with two friends to watch The Devil Wears Prada. During our visit, myself and one friend both purchased Ice Blast drinks. After returning home that evening, both of us became unwell with stomach cramps, sickness and severe diarrhoea.
What made the situation even more frustrating was the difficulty in getting a response. After initially contacting ODEON, I received no reply and had to chase the matter through Facebook before I finally received a response.
I raised my concerns because the Ice Blast was the only thing we had both consumed in common. While ODEON eventually responded, I felt my concerns were dismissed without a thorough explanation. I was told checks had been carried out, but no details were provided, and my follow-up email requesting further information went unanswered.
What disappointed me most was not just the illness itself, but the lack of transparency and customer care when I tried to raise a genuine health concern. As a customer, I expected my complaint to be taken seriously, my questions to be answered and communication to be better throughout the process.
Based on my experience, I cannot recommend this cinema’s customer service and will think carefully before returning.
翻译：我对最近在ODEON Port Solent影院的就医体验非常失望。
我和两个朋友一起去看电影《穿普拉达的女王》。观影期间，我和其中一个朋友都买了冰沙饮料。当晚回家后，我们俩都出现了胃痉挛、恶心和严重腹泻的症状。
更令人沮丧的是，我很难联系到影院。我最初联系了ODEON，但没有收到回复，最后不得不通过Facebook联系他们才得到回应。
我之所以提出我的担忧，是因为冰沙饮料是我们俩唯一共同消费的东西。虽然ODEON最终回复了我，但我感觉我的担忧被轻描淡写地忽略了，没有得到任何充分的解释。他们告诉我已经进行了检查，但没有提供任何细节，而我之后发送的询问更多信息的邮件也杳无音信。
最让我失望的不仅是生病本身，还有当我试图提出一个合理的健康问题时，影院缺乏透明度和客户服务意识。作为顾客，我期望我的投诉能得到认真对待，我的问题能得到解答，并且整个过程中沟通顺畅。
根据我的经历，我无法推荐这家影院的客户服务，下次光顾前我会慎重考虑。
我和两个朋友一起去看电影《穿普拉达的女王》。观影期间，我和其中一个朋友都买了冰沙饮料。当晚回家后，我们俩都出现了胃痉挛、恶心和严重腹泻的症状。
更令人沮丧的是，我很难联系到影院。我最初联系了ODEON，但没有收到回复，最后不得不通过Facebook联系他们才得到回应。
我之所以提出我的担忧，是因为冰沙饮料是我们俩唯一共同消费的东西。虽然ODEON最终回复了我，但我感觉我的担忧被轻描淡写地忽略了，没有得到任何充分的解释。他们告诉我已经进行了检查，但没有提供任何细节，而我之后发送的询问更多信息的邮件也杳无音信。
最让我失望的不仅是生病本身，还有当我试图提出一个合理的健康问题时，影院缺乏透明度和客户服务意识。作为顾客，我期望我的投诉能得到认真对待，我的问题能得到解答，并且整个过程中沟通顺畅。
根据我的经历，我无法推荐这家影院的客户服务，下次光顾前我会慎重考虑。
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