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philip t
Vallarta Adventures: Safety Last, Customer Service Non-Existent
Vallarta Adventures的点评
点评：Our recent experience with Vallarta Adventures was an absolute nightmare, showcasing a complete disregard for customer safety and an appalling lack of basic decency. We had booked a "sunset cruise" for six people, an outing that cost us a hefty $600 USD. However, what we encountered was a scene that should have immediately triggered a cancellation: a relentless downpour with thunder and lightning absolutely decimating the port. It was undeniably unsafe to sail, yet Vallarta Adventures insisted on proceeding and flat-out refused our refund request.
Their initial stance was infuriating. To suggest that a cruise in such treacherous conditions was remotely acceptable, let alone enjoyable, is not just misleading – it's a dangerous fabrication. They clearly prioritized their profits over the well-being of their paying customers, putting us in a position where we were expected to board a vessel amidst what amounted to a natural disaster.
The only reason we managed to retrieve our $600 was due to the direct intervention of the Hard Rock Resort. It took their significant involvement to convince Vallarta Adventures to do the right thing. This highlights a critical flaw: a company that only rectifies its egregious policies when a major partner steps in is fundamentally broken. Without the Hard Rock's help, we would have been out $600 and potentially in harm's way.
This was not an "adventure"; it was a deeply frustrating and frankly, alarming encounter. Save your money and, more importantly, prioritize your safety. Do NOT book with Vallarta Adventures. Their policies are predatory, their commitment to customer well-being is non-existent, and it's clear they won't do the right thing unless forced.
Their initial stance was infuriating. To suggest that a cruise in such treacherous conditions was remotely acceptable, let alone enjoyable, is not just misleading – it's a dangerous fabrication. They clearly prioritized their profits over the well-being of their paying customers, putting us in a position where we were expected to board a vessel amidst what amounted to a natural disaster.
The only reason we managed to retrieve our $600 was due to the direct intervention of the Hard Rock Resort. It took their significant involvement to convince Vallarta Adventures to do the right thing. This highlights a critical flaw: a company that only rectifies its egregious policies when a major partner steps in is fundamentally broken. Without the Hard Rock's help, we would have been out $600 and potentially in harm's way.
This was not an "adventure"; it was a deeply frustrating and frankly, alarming encounter. Save your money and, more importantly, prioritize your safety. Do NOT book with Vallarta Adventures. Their policies are predatory, their commitment to customer well-being is non-existent, and it's clear they won't do the right thing unless forced.
翻译：我们最近在Vallarta Adventures的经历简直是一场噩梦，完全无视客户安全，缺乏基本的礼仪。我们预订了六人“日落巡游”，花了600美元。然而，我们遭遇的却是本应立即取消行程的惨状：倾盆大雨，雷电交加，港口一片狼藉。毫无疑问，航行安全不容乐观，但Vallarta Adventures坚持继续航行，并断然拒绝了我们的退款请求。
他们最初的立场令人愤怒。竟然说在如此危险的条件下进行巡游是可以接受的，更不用说享受了，这不仅是误导，更是危险的捏造。他们明显将利润置于付费客户的福祉之上，让我们不得不在堪比自然灾害的环境中登船。
我们之所以能拿回600美元，完全是因为硬石度假村的直接介入。他们倾尽全力才说服Vallarta Adventures做出正确的决定。这凸显了一个关键的缺陷：一家只在主要合作伙伴介入的情况下才纠正其恶劣政策的公司，从根本上来说就是个败笔。如果没有硬石度假村的帮助，我们可能损失600美元，甚至可能面临危险。
这根本算不上是一次“冒险”；而是一次令人深感沮丧，坦白说，甚至令人担忧的遭遇。省钱，更重要的是，优先考虑您的安全。千万不要通过Vallarta Adventures预订。他们的政策是掠夺性的，他们对客户福祉的承诺根本不存在，而且很明显，除非被迫，否则他们不会做正确的事。
他们最初的立场令人愤怒。竟然说在如此危险的条件下进行巡游是可以接受的，更不用说享受了，这不仅是误导，更是危险的捏造。他们明显将利润置于付费客户的福祉之上，让我们不得不在堪比自然灾害的环境中登船。
我们之所以能拿回600美元，完全是因为硬石度假村的直接介入。他们倾尽全力才说服Vallarta Adventures做出正确的决定。这凸显了一个关键的缺陷：一家只在主要合作伙伴介入的情况下才纠正其恶劣政策的公司，从根本上来说就是个败笔。如果没有硬石度假村的帮助，我们可能损失600美元，甚至可能面临危险。
这根本算不上是一次“冒险”；而是一次令人深感沮丧，坦白说，甚至令人担忧的遭遇。省钱，更重要的是，优先考虑您的安全。千万不要通过Vallarta Adventures预订。他们的政策是掠夺性的，他们对客户福祉的承诺根本不存在，而且很明显，除非被迫，否则他们不会做正确的事。
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