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Bronxglenn
Disgraceful staff attitude to customers
Loch Katrine的点评
点评：We went with friends for a trip on the Walter Scott with lunch afterwards in the restaurant included.
The trip was OK although we were not on the Walter Scott, which we had booked and paid for x four people, but an inferior boat. The lunch was OK.
The real annoyance was the woman who booked us in on arrival. Her name is Debbie.
Debbie - “ The Walter Scott is not available today, you will be on another ( inferior ) boat. “
No apology or explanation. No contact to tell us before we made a considerable journey to get there. Just an ignoramus with a couldn’t care less attitude. How do people with that attitude get jobs in the tourist industry or anywhere else???
Basically it is like booking a Rolls Royce for a wedding and a grossly inferior Merc turns up. Or book a hotel with a SeaView where you can’t see the sea. It’s the same as that.
Date of this fiasco was 19/05/2025
Debbie - “ Take it or leave it or come back another day”.
I am contacting ‘ It is on ‘ to get a refund as we didn’t get what we paid for. I am not asking for a refund for the 4 lunches.
The trip was OK although we were not on the Walter Scott, which we had booked and paid for x four people, but an inferior boat. The lunch was OK.
The real annoyance was the woman who booked us in on arrival. Her name is Debbie.
Debbie - “ The Walter Scott is not available today, you will be on another ( inferior ) boat. “
No apology or explanation. No contact to tell us before we made a considerable journey to get there. Just an ignoramus with a couldn’t care less attitude. How do people with that attitude get jobs in the tourist industry or anywhere else???
Basically it is like booking a Rolls Royce for a wedding and a grossly inferior Merc turns up. Or book a hotel with a SeaView where you can’t see the sea. It’s the same as that.
Date of this fiasco was 19/05/2025
Debbie - “ Take it or leave it or come back another day”.
I am contacting ‘ It is on ‘ to get a refund as we didn’t get what we paid for. I am not asking for a refund for the 4 lunches.
翻译：我们和朋友一起乘坐沃尔特·斯科特号游船，之后在餐厅享用了午餐。
虽然我们预订的沃尔特·斯科特号载四人，但行程还算顺利，我们乘坐的不是沃尔特·斯科特号，而是一艘质量较差的船。午餐也还行。
真正让人恼火的是抵达后帮我们办理登船手续的那位女士，她叫黛比。
黛比说：“沃尔特·斯科特号今天没空，你们会乘坐另一艘（质量较差的）船。”
没有道歉或解释。在我们长途跋涉到达之前，也没有人联系我们告知。简直就是个无知之徒，态度冷漠。这种人怎么可能在旅游业或其他地方找到工作呢？
这基本上就像预订了一辆劳斯莱斯去参加婚礼，结果开来的却是一辆质量低劣的奔驰。或者预订了一家海景酒店，却看不到海一样。两者是一样的。
这次惨败发生于2025年5月19日。
黛比 - “要么接受，要么放弃，要么改天再来”。
我联系“It is on”是为了退款，因为我们没有收到付款。我不是想退还那四顿午餐的费用。
虽然我们预订的沃尔特·斯科特号载四人，但行程还算顺利，我们乘坐的不是沃尔特·斯科特号，而是一艘质量较差的船。午餐也还行。
真正让人恼火的是抵达后帮我们办理登船手续的那位女士，她叫黛比。
黛比说：“沃尔特·斯科特号今天没空，你们会乘坐另一艘（质量较差的）船。”
没有道歉或解释。在我们长途跋涉到达之前，也没有人联系我们告知。简直就是个无知之徒，态度冷漠。这种人怎么可能在旅游业或其他地方找到工作呢？
这基本上就像预订了一辆劳斯莱斯去参加婚礼，结果开来的却是一辆质量低劣的奔驰。或者预订了一家海景酒店，却看不到海一样。两者是一样的。
这次惨败发生于2025年5月19日。
黛比 - “要么接受，要么放弃，要么改天再来”。
我联系“It is on”是为了退款，因为我们没有收到付款。我不是想退还那四顿午餐的费用。
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