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Manager causing unsettling scene shouting at worker whilst everyone watches
Marks & Spencer -Trafford Centre的点评
点评：I visited recently and placed an order at the café. I didn’t mind the wait at all, as the young lady by the cakes checked in on me and was really lovely – small interactions like that really make a difference. She was clearly busy but still made time, which I appreciated.
However, I did witness something quite concerning. I’m not sure if it was a manager, but a brunette member of staff shouted at this same young lady (who wears a headscarf) in front of colleagues and customers. The situation was very uncomfortable to watch – she was visibly embarrassed, fighting back tears, and no one seemed to reassure or support her.
After this, she was reassigned to other work and was no longer able to make my order, which led to further delays. It seemed very unfair that she was left handling so much on her own while other staff members stood by. If she is new, it didn’t look like the workload was being shared or that she was being supported.
I don’t usually leave reviews like this, but I felt it was important to highlight. The young lady was doing her best and deserves encouragement, not to be singled out publicly in this way
I’d appreciate if I get a response or if to go in person and talk to the manager myself went back in but couldn’t find the girl who was scolded bless her
However, I did witness something quite concerning. I’m not sure if it was a manager, but a brunette member of staff shouted at this same young lady (who wears a headscarf) in front of colleagues and customers. The situation was very uncomfortable to watch – she was visibly embarrassed, fighting back tears, and no one seemed to reassure or support her.
After this, she was reassigned to other work and was no longer able to make my order, which led to further delays. It seemed very unfair that she was left handling so much on her own while other staff members stood by. If she is new, it didn’t look like the workload was being shared or that she was being supported.
I don’t usually leave reviews like this, but I felt it was important to highlight. The young lady was doing her best and deserves encouragement, not to be singled out publicly in this way
I’d appreciate if I get a response or if to go in person and talk to the manager myself went back in but couldn’t find the girl who was scolded bless her
翻译：我最近去了这家咖啡馆，点了餐。我一点也不介意等待，因为蛋糕店旁边的年轻女士主动问候了我，而且非常友善——像这样的细微互动真的很重要。她显然很忙，但仍然抽出时间，我很感激。
然而，我确实目睹了一件令人担忧的事情。我不确定是不是经理，但一位深褐色头发的员工当着同事和顾客的面对这位戴着头巾的年轻女士大声呵斥。这种情况令人非常尴尬——她明显很尴尬，强忍着泪水，似乎没有人安慰或支持她。
之后，她被调到其他工作岗位，无法再为我点餐，这导致了进一步的延误。让她独自处理这么多事情，而其他员工却袖手旁观，这似乎非常不公平。如果她是新来的，看起来似乎没有人分担工作量，也没有人支持她。
我通常不会留下这样的评论，但我觉得有必要强调一下。这位年轻女士已经尽力了，值得鼓励，不应该以这种方式公开批评她。
如果我能得到回复，或者亲自去找经理谈谈，我将不胜感激。我回去后没找到那个被责骂的女孩，愿上帝保佑她。
然而，我确实目睹了一件令人担忧的事情。我不确定是不是经理，但一位深褐色头发的员工当着同事和顾客的面对这位戴着头巾的年轻女士大声呵斥。这种情况令人非常尴尬——她明显很尴尬，强忍着泪水，似乎没有人安慰或支持她。
之后，她被调到其他工作岗位，无法再为我点餐，这导致了进一步的延误。让她独自处理这么多事情，而其他员工却袖手旁观，这似乎非常不公平。如果她是新来的，看起来似乎没有人分担工作量，也没有人支持她。
我通常不会留下这样的评论，但我觉得有必要强调一下。这位年轻女士已经尽力了，值得鼓励，不应该以这种方式公开批评她。
如果我能得到回复，或者亲自去找经理谈谈，我将不胜感激。我回去后没找到那个被责骂的女孩，愿上帝保佑她。
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