下载App
旅行
账户
Tripadvisor用户
Horrible venue for disabled people
Darien Lake Performing Arts Center的点评
点评：This was my first time visiting Darien Lake.
Before entering, I asked security if I could bring an empty Yeti bottle because I can’t carry open cups due to my disability. I was told, “Yes, absolutely.” But when it was time to go inside, another security guard said it wasn’t allowed and even suggested I should have hidden it in my scooter. Seriously? Why would staff tell a guest to hide something that’s supposedly not allowed?
I purchased ADA seats, and nowhere on the ticket did it say “obstructed view.” As soon as we sat down, I knew that once people stood, I wouldn’t be able to see a thing. I went to Guest Services to see if I could pay for an upgrade. They sent me to a supervisor, who sent me to the box office. The box office told me I’d have to forfeit my current ticket and pay full price for a new one. Meanwhile, there was a better ADA section sitting empty the entire show, not a single person used it. But I wasn’t allowed to move. With each person I was very polite and wasn’t looking for a free upgrade. I was willing to pay, just not for a whole new ticket. Each person just seemed to dismiss me and send me to the next one. No compassion, no help.
Instead, I spent the whole evening staring at people’s backsides. When I spoke to a security guard about it, I was told, “Too bad.” That’s how this venue treats guests with disabilities. Absolutely unacceptable.
Before entering, I asked security if I could bring an empty Yeti bottle because I can’t carry open cups due to my disability. I was told, “Yes, absolutely.” But when it was time to go inside, another security guard said it wasn’t allowed and even suggested I should have hidden it in my scooter. Seriously? Why would staff tell a guest to hide something that’s supposedly not allowed?
I purchased ADA seats, and nowhere on the ticket did it say “obstructed view.” As soon as we sat down, I knew that once people stood, I wouldn’t be able to see a thing. I went to Guest Services to see if I could pay for an upgrade. They sent me to a supervisor, who sent me to the box office. The box office told me I’d have to forfeit my current ticket and pay full price for a new one. Meanwhile, there was a better ADA section sitting empty the entire show, not a single person used it. But I wasn’t allowed to move. With each person I was very polite and wasn’t looking for a free upgrade. I was willing to pay, just not for a whole new ticket. Each person just seemed to dismiss me and send me to the next one. No compassion, no help.
Instead, I spent the whole evening staring at people’s backsides. When I spoke to a security guard about it, I was told, “Too bad.” That’s how this venue treats guests with disabilities. Absolutely unacceptable.
翻译：这是我第一次参观达里恩湖。
进场前，我问了保安，因为我残疾，不能带敞口杯子，能不能带一个空的雪人瓶。他们说：“可以，完全可以。” 但到了要进去的时候，另一个保安却说不可以，甚至建议我把瓶子藏在滑板车里。真是的？工作人员怎么会告诉观众藏起一件明明不允许带的东西呢？
我买了符合美国残疾人法案（ADA）的座位，但票上根本没有写“视线受阻”。我们一坐下，我就知道一旦有人站起来，我就什么也看不见了。我去了游客服务部，想看看能不能升级座位。他们把我介绍给了一位主管，主管又把我带到了售票处。售票处告诉我，我必须作废现有的票，并全额付费买一张新的。与此同时，还有一个更好的符合美国残疾人法案（ADA）的座位，整场演出都空着，一个人也没有用过。但我却被禁止移动。我对每个人都很有礼貌，也没指望免费升舱。我愿意付钱，只是不想换一张新票。每个人似乎都把我打发走了，然后送我去下一个。没有同情心，没有帮助。
相反，我整个晚上都盯着别人的屁股看。当我和保安反映这件事时，他们说：“太糟糕了。”这就是这家店对待残疾客人的方式。绝对不能接受。
进场前，我问了保安，因为我残疾，不能带敞口杯子，能不能带一个空的雪人瓶。他们说：“可以，完全可以。” 但到了要进去的时候，另一个保安却说不可以，甚至建议我把瓶子藏在滑板车里。真是的？工作人员怎么会告诉观众藏起一件明明不允许带的东西呢？
我买了符合美国残疾人法案（ADA）的座位，但票上根本没有写“视线受阻”。我们一坐下，我就知道一旦有人站起来，我就什么也看不见了。我去了游客服务部，想看看能不能升级座位。他们把我介绍给了一位主管，主管又把我带到了售票处。售票处告诉我，我必须作废现有的票，并全额付费买一张新的。与此同时，还有一个更好的符合美国残疾人法案（ADA）的座位，整场演出都空着，一个人也没有用过。但我却被禁止移动。我对每个人都很有礼貌，也没指望免费升舱。我愿意付钱，只是不想换一张新票。每个人似乎都把我打发走了，然后送我去下一个。没有同情心，没有帮助。
相反，我整个晚上都盯着别人的屁股看。当我和保安反映这件事时，他们说：“太糟糕了。”这就是这家店对待残疾客人的方式。绝对不能接受。
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
