点评:We booked a two-tank dive with Iguana Divers for early-ish November. Our two dive masters/instructors, Offa and Elly, were fantastic - as was the panga's captain, Eric. There was one other couple with us. On our way to the first site, Elly spotted humpback whales - and we took our time following them. This was not our first time seeing them, but we'd never been as close. When we arrived at the first site, Elly descended to the site to check conditions and returned with the disappointing news that the visibility was low and the current a bit strong. The decision was made to try another site, which was not that close; but, alas, the same conditions prevailed. We scrapped the trip with the decision to try again two days later. Cindy, the owner of Iguana Divers, contacted us the day after the scrapped dive to inform us that the conditions weren't looking good for the next day. She provided the option of either diving the day after or giving us a refund. Unfortunately, we had to opt for the refund as we were leaving Santa Teresa that day.
We appreciated the fact that everyone put safety first, good decisions were made, and the refund was prompt. This is a perfect model not only for business and professionalism but for outdoor activities - if not life in general - safety first, a gung-ho attitude, and friendly people. If we return to Santa Teresa, we'll book again.
翻译:我们预订了Iguana Divers潜水中心11月初的双瓶潜水。两位潜水长/教练Offa和Elly非常棒,小船船长Eric也很好。同行的还有另一对夫妇。前往第一个潜点的途中,Elly发现了座头鲸,我们便放慢速度跟随它们。这并非我们第一次见到座头鲸,但从未如此近距离地观察过它们。到达第一个潜点后,Elly下潜查看水况,回来后带来了令人失望的消息:能见度低,水流也比较急。我们决定尝试另一个稍远一些的潜点;然而,不幸的是,情况依旧如此。我们只好取消了这次潜水,决定两天后再试一次。Iguana Divers的老板Cindy在取消潜水的第二天联系我们,告知我们第二天的天气状况也不乐观。她给了我们两个选择:要么第二天再潜水,要么退款。很遗憾,由于当天就要离开圣特雷莎,我们不得不选择退款。
我们非常感激大家始终把安全放在首位,做出了正确的决定,并且退款也很及时。这不仅是商业和专业精神的完美典范,也是户外活动乃至整个人生的典范——安全第一、积极主动、热情友好。如果我们再次来到圣特雷莎,一定会再次预订。