点评:Attending a Billie Eilish concert last night and had a massive problem trying to download my ticket from a third party site (who I had contacted the previous three evenings to try to resolve, to no avail), but the staff at the Lenovo Centre were amazing and simply went beyond normal customer service. The lovely security man, Jack personally escorted me to the most helpful Box Office lady, Sheland and from there Kelly (has to be my very own Fairy Godmother) took me personally to my seat and explained to her colleagues the dilemna over the ticket; I was totally looked after so well by Teresa, Sharon, Cheryl and Therron - a great team and super helpful and as I was attending on my own, made what I thought was going to be a very stressful experience, painless. I can't thank them enough for all their kindness and attention. Thank you, Maria.
翻译:昨晚去看了Billie Eilish的演唱会,在从第三方网站下载门票时遇到了大问题(前三天晚上我都联系他们试图解决,但都无济于事),但联想中心的工作人员非常棒,他们的服务超出了正常的客户服务水平。可爱的保安Jack亲自护送我去见最乐于助人的售票员Sheland,然后Kelly(我这边的仙女教母)亲自带我到座位上,向她的同事们解释了门票的问题;Teresa、Sharon、Cheryl和Therron把我照顾得无微不至——这是一个很棒的团队,非常乐于助人,因为我是独自一人去看演唱会,所以他们让我原本以为会非常紧张的经历变得轻松无比。我非常感谢他们的善良和关心。谢谢你,玛丽亚。