下载App
旅行
账户
BizTraveler2006
Disappointing Experience – Poor Service, Limited Amenities, and No Resolution
Schlitterbahn Galveston Island Waterpark的点评
点评：We visited Schlitterbahn Galveston on 8/9–8/10 and left extremely disappointed. The customer service and overall park operations were far below expectations.
First, the staff we encountered were consistently rude and unhelpful. It felt like guests were an inconvenience rather than the reason the park exists. Half the food outlets weren’t even open, and for the ones that were, none had working fountain drink machines or ice available. For a summer waterpark in Texas, that’s completely unacceptable.
The main attraction, which requires large floats, only had two working ones for the entire day. This led to long waits and frustrated guests. We had a fast pass and still waited over an hour.
We originally had tickets for Saturday, but due to a full park closure for no power (which we were told is a regular occurrence), we were given the choice to return on Sunday — which had shorter park hours — or come back before September. No refund or other compensation was offered for the lost time.
I reached out to their customer support email and received no resolution. I contacted both guestrelations@sixflags.com and vipsupport@sixflags.com. When I called, I was actually hung up on. At this point, it’s clear they have no interest in making things right for paying customers. I'll be handling with my cc company at this point.
Schlitterbahn Galveston used to be a great experience, but based on our recent visit, I can’t recommend it. If you’re looking for a well-run park with good customer service, look elsewhere.
First, the staff we encountered were consistently rude and unhelpful. It felt like guests were an inconvenience rather than the reason the park exists. Half the food outlets weren’t even open, and for the ones that were, none had working fountain drink machines or ice available. For a summer waterpark in Texas, that’s completely unacceptable.
The main attraction, which requires large floats, only had two working ones for the entire day. This led to long waits and frustrated guests. We had a fast pass and still waited over an hour.
We originally had tickets for Saturday, but due to a full park closure for no power (which we were told is a regular occurrence), we were given the choice to return on Sunday — which had shorter park hours — or come back before September. No refund or other compensation was offered for the lost time.
I reached out to their customer support email and received no resolution. I contacted both guestrelations@sixflags.com and vipsupport@sixflags.com. When I called, I was actually hung up on. At this point, it’s clear they have no interest in making things right for paying customers. I'll be handling with my cc company at this point.
Schlitterbahn Galveston used to be a great experience, but based on our recent visit, I can’t recommend it. If you’re looking for a well-run park with good customer service, look elsewhere.
翻译：我们于8月9日至10日期间参观了加尔维斯顿Schlitterbahn水上乐园，离开时非常失望。乐园的客户服务和整体运营远低于预期。
首先，我们遇到的工作人员一直很粗鲁，不愿提供帮助。感觉游客只是给游客带来了不便，而不是乐园存在的意义。一半的餐饮店甚至都没开门，即使开门的，也没有一个能用的饮料机或冰块。对于德克萨斯州的夏季水上乐园来说，这完全不可接受。
主要的游乐项目需要大型浮筒，但全天只有两个可以正常使用的。这导致游客排长队，非常沮丧。我们有快速通行证，但仍然等了一个多小时。
我们原本买的是周六的票，但由于停电导致乐园全面关闭（我们被告知这种情况经常发生），我们只能选择周日再来——周日的开放时间会缩短——或者在9月之前再来。对于损失的时间，乐园没有提供退款或其他补偿。
我联系了他们的客服邮箱，但没有得到任何解决方案。我联系了 guestrelations@sixflags.com 和 vipsupport@sixflags.com。打电话的时候，电话居然挂断了。现在看来，他们显然对付费客户的事情毫无兴趣。我现在会联系我的信用卡公司。
Schlitterbahn Galveston 曾经的体验很棒，但根据我们最近的体验，我不推荐它。如果你正在寻找一个运营良好、客户服务良好的公园，那就另寻他处吧。
首先，我们遇到的工作人员一直很粗鲁，不愿提供帮助。感觉游客只是给游客带来了不便，而不是乐园存在的意义。一半的餐饮店甚至都没开门，即使开门的，也没有一个能用的饮料机或冰块。对于德克萨斯州的夏季水上乐园来说，这完全不可接受。
主要的游乐项目需要大型浮筒，但全天只有两个可以正常使用的。这导致游客排长队，非常沮丧。我们有快速通行证，但仍然等了一个多小时。
我们原本买的是周六的票，但由于停电导致乐园全面关闭（我们被告知这种情况经常发生），我们只能选择周日再来——周日的开放时间会缩短——或者在9月之前再来。对于损失的时间，乐园没有提供退款或其他补偿。
我联系了他们的客服邮箱，但没有得到任何解决方案。我联系了 guestrelations@sixflags.com 和 vipsupport@sixflags.com。打电话的时候，电话居然挂断了。现在看来，他们显然对付费客户的事情毫无兴趣。我现在会联系我的信用卡公司。
Schlitterbahn Galveston 曾经的体验很棒，但根据我们最近的体验，我不推荐它。如果你正在寻找一个运营良好、客户服务良好的公园，那就另寻他处吧。
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
