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Fred M
A VERY poor customer service action!
Lyman Orchards的点评
点评：I hate to be the bearer of bad news but: my visit was recent with the intent of purchasing a few pies. While there were quite a few pies available they all had a "sell by date" of the day following my visit. That indicated to me that they had been on the shelf for a number of days. I asked the clerk behind the counter if there were any pies which would be fresher and was immediately told by someone else "NO". Even though I could clearly see the clerk behind the counter packaging, what I would presume, were fresher pies. I can only assume the pies available were going to be discarded by the next day and that a new batch would replace the discarded ones given the sell by date. Would it had been the right customer service thing to do to offer "fresher" pies? Or is it store policy to sell whatever they can regardless of the date status to limit their loss? Needless to say, I passed on the purchase since my intent was to bring them to a holiday party and did not want to appear as if I shopped stale products clearly marked. I have frequented your store on numerous occasions but will now think twice before returning. As a point of interest, I went to Bishop's in Guilford and was sold fresh from the oven pies. That is customer service!
翻译：我很遗憾要带来坏消息：我最近去店里想买几个馅饼。虽然馅饼种类还挺多，但它们的保质期都到我到店后的第二天。这说明它们已经在货架上放了好几天了。我问柜台后面的店员有没有更新鲜的馅饼，另一个人立刻回答“没有”。尽管我明明看到柜台后面的店员在打包我认为更新鲜的馅饼。我只能猜测，这些馅饼第二天就要被扔掉了，而新的一批会替换掉那些因为保质期而卖掉的。店里提供“更新鲜”的馅饼是否符合顾客服务标准？还是说，为了减少损失，店里的政策就是不管保质期如何，只要能卖出去的就行了？不用说，我放弃了购买，因为我打算把它们带去参加节日聚会，不想让人觉得我买了明显标明过期的商品。我以前经常光顾你们的店，但以后再来之前我会三思。顺便提一下，我去吉尔福德的毕晓普超市，买到了新鲜出炉的馅饼。这才是真正的客户服务！
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