点评:I have never encountered such a rude security team before. A blonde lady, with piercings was yelling at the boarders and criticizing them to their faces, talking about them as if they weren’t 2 feet beside her.
Around 10:30 - 11 am, on September 19th 2025, my family and I were going through security. My grandparents are old, and have a lot of trouble hearing or moving.
My grandfather grabbed a bin to place his and my grandma’s stuff into, with a few loose articles at the bottom.
The blonde security lady with piercings started yelling at everyone that they don’t need bins. She grabbed everyone’s stuff that were in bins and rudely dumped them out and placed the bins beside her on the opposite side, out of reach.
She then yelled anything in a bag can go through without a bin and loose articles should go in the bin. After rudely dumping everything out grabbing people’s stuff, she noticed there were some loose articles with my grandparents’ stuff. She just ignored the fact, didn’t give them a bin back, and told them to place it in one of their bags.
I don’t think rudeness to boarders, over the fact that you really just don’t want to do your job, should be tolerated.
She then said to her partner on the belt, while standing no more than 2 feet from us, “I wouldn’t have to yell at everyone if they just listened to me” and made a remark to herself about how stupid people are.
She was not helping the process of going through security at all, instead she thought yelling, being rude, and making snappy remarks to people’s faces would make the boarders do her job for her and make her job easier. And when she took someone’s bin by mistake that had loose articles at the bottom, rather than giving them a bin back (acknowledging she was wrong) she just told them to put it in their bags.
I’m disappointed in this kind of treatment.
2 stars because other employees her were nice and helpful. Carol at check in was extremely kind and helpful and patient.
翻译:我从未遇到过如此粗鲁的安保人员。一位金发碧眼、身上有穿孔的女士对着房客大声呵斥,当着他们的面批评他们,仿佛他们就在她身边两英尺远似的。
2025年9月19日上午10:30-11点左右,我和我的家人正在过安检。我的祖父母年纪大了,听力和行动都很困难。
我的祖父抓起一个垃圾桶,准备放他和祖母的东西,底部放着一些零散的物品。
这位金发碧眼、身上有穿孔的女士开始对所有人大喊大叫,说他们不需要垃圾桶。她抓起每个人放在垃圾桶里的东西,粗鲁地把它们倒出来,然后把垃圾桶放在她对面够不着的地方。
然后她大声喊道,包里的东西可以不用垃圾桶,零散的物品应该放进垃圾桶。她粗鲁地把所有东西都倒出来,抢走了别人的东西,然后注意到我祖父母的东西里有一些散落的物品。她完全无视了这一事实,没有把垃圾桶还给他们,只是让他们把东西放进自己的包里。
我认为,仅仅因为不想做自己的工作就对寄宿生如此粗鲁是不应该被容忍的。
然后,她站在离我们不到两英尺远的地方,对站在传送带上的同伴说:“如果他们听我的,我就不用对每个人都吼了。” 并暗自感叹人们是多么愚蠢。
她根本没有帮助安检,反而认为大喊大叫、粗鲁无礼、当着别人的面说些刻薄的话,会让寄宿生帮她做事,让她的工作更轻松。当她误拿走某人底部有散落物品的垃圾桶时,她没有把垃圾桶还给他们(承认自己错了),而是直接告诉他们把垃圾桶放进自己的包里。
我对这种待遇感到失望。
给2星,因为她的其他员工都很友好,乐于助人。办理入住的Carol非常友善、乐于助人,而且很有耐心。