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Port Canaveral的点评
点评：Extremely disappointing experience. Our baby’s car seat went missing after we handed it over with our luggage on embarkation day during our Star of the Seas cruise (October 25–November 1, 2026). We needed it to safely transport our baby home.
Getting information about Lost and Found at Port Canaveral was a nightmare. Almost every employee gave us a different answer. Some said there was no Lost and Found, while others claimed they did not accept car seats. We were constantly redirected without receiving clear guidance.
The worst incident happened at Terminal 1 around noon on November 1. A group of employees treated me terribly when I simply approached them for information. Two women were particularly disrespectful. When I told them they were being rude, they yelled back at me. I became overwhelmed and walked away crying.
A security guard who witnessed everything actually followed me afterward to apologize. She acknowledged that the employees had no reason to speak to me that way and tried to comfort me.
I was a mother desperately trying to locate an essential safety item for my baby, not someone looking for an argument. I deserved basic courtesy, empathy, and professional assistance.
Port Canaveral needs to seriously address its customer service, employee training, and Lost and Found procedures. Being busy is never an excuse for treating passengers this way. I sincerely hope management investigates this incident. No family should end their vacation feeling humiliated simply for asking for help.
Getting information about Lost and Found at Port Canaveral was a nightmare. Almost every employee gave us a different answer. Some said there was no Lost and Found, while others claimed they did not accept car seats. We were constantly redirected without receiving clear guidance.
The worst incident happened at Terminal 1 around noon on November 1. A group of employees treated me terribly when I simply approached them for information. Two women were particularly disrespectful. When I told them they were being rude, they yelled back at me. I became overwhelmed and walked away crying.
A security guard who witnessed everything actually followed me afterward to apologize. She acknowledged that the employees had no reason to speak to me that way and tried to comfort me.
I was a mother desperately trying to locate an essential safety item for my baby, not someone looking for an argument. I deserved basic courtesy, empathy, and professional assistance.
Port Canaveral needs to seriously address its customer service, employee training, and Lost and Found procedures. Being busy is never an excuse for treating passengers this way. I sincerely hope management investigates this incident. No family should end their vacation feeling humiliated simply for asking for help.
翻译：一次极其令人失望的经历。在2026年10月25日至11月1日我们乘坐的“Star of the Seas”号游轮上，登船当天我们将行李连同婴儿的汽车安全座椅一并交给了工作人员，结果那个安全座椅竟然不见了。我们需要它才能安全地把宝宝带回家。
试图了解卡纳维拉尔港失物招领处的相关信息简直是一场噩梦：几乎每位工作人员给我们的答复都不一样。有人说根本没有失物招领处，还有人说他们不接受接收汽车安全座椅。我们不断被指引到不同的地方，却始终得不到明确的指导。
最糟糕的情况发生在11月1日中午左右，在第一航站楼。当我只是上前向工作人员询问信息时，他们对我态度恶劣。其中有两名女子尤为无礼。当我指出他们的举止失当后，她们反而冲我大喊大叫。我情绪崩溃，哭着离开了。
一位目睹了这一切的保安后来还特意追上我来向我道歉。她承认，那些员工根本没有理由那样对我说话，并试图安慰我。
我当时只是一位焦急地试图为宝宝找到必需安全用品的母亲，并非故意要挑起争端。我理应得到基本的礼貌对待、体谅以及专业的帮助。
卡纳维拉尔港必须认真改进其客户服务、员工培训以及失物招领流程。工作繁忙绝不能成为如此对待乘客的借口。我衷心希望管理层能调查此事。任何家庭都不应仅仅因为寻求帮助，就在假期结束时蒙受耻辱。
试图了解卡纳维拉尔港失物招领处的相关信息简直是一场噩梦：几乎每位工作人员给我们的答复都不一样。有人说根本没有失物招领处，还有人说他们不接受接收汽车安全座椅。我们不断被指引到不同的地方，却始终得不到明确的指导。
最糟糕的情况发生在11月1日中午左右，在第一航站楼。当我只是上前向工作人员询问信息时，他们对我态度恶劣。其中有两名女子尤为无礼。当我指出他们的举止失当后，她们反而冲我大喊大叫。我情绪崩溃，哭着离开了。
一位目睹了这一切的保安后来还特意追上我来向我道歉。她承认，那些员工根本没有理由那样对我说话，并试图安慰我。
我当时只是一位焦急地试图为宝宝找到必需安全用品的母亲，并非故意要挑起争端。我理应得到基本的礼貌对待、体谅以及专业的帮助。
卡纳维拉尔港必须认真改进其客户服务、员工培训以及失物招领流程。工作繁忙绝不能成为如此对待乘客的借口。我衷心希望管理层能调查此事。任何家庭都不应仅仅因为寻求帮助，就在假期结束时蒙受耻辱。
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