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Cynthia J
Viking should be ashamed of itself
Elbe River的点评
点评：We were basically bussed between two docked boats and unpacked and packed 4 times over 10 days. The guides in the cities were very good but it hardly made up for the overall negative experience.
We were not informed that we would not be sailing at all until after we’d arrived in Prague when Viking was well aware that the unusual dry spell in April meant that the “Elegante Elbe” river was dangerously low. They could EASILY have sent us an email prior to departure alerting us to the high likelihood that we would not be sailing, and offering to let us reschedule. Instead, they left it to a low level “experience director” to deliver the news after we’d arrived in Prague and would clearly be stuck with whatever alternate arrangements they put in place. This was a deliberate and unethical calculation
on their part. Their only offer of compensation was a 60% off coupon for a future cruise which was laughably worthless to people who would never - under any circumstances - take another cruise with a company that so clearly puts profit over passenger experience.
We were not informed that we would not be sailing at all until after we’d arrived in Prague when Viking was well aware that the unusual dry spell in April meant that the “Elegante Elbe” river was dangerously low. They could EASILY have sent us an email prior to departure alerting us to the high likelihood that we would not be sailing, and offering to let us reschedule. Instead, they left it to a low level “experience director” to deliver the news after we’d arrived in Prague and would clearly be stuck with whatever alternate arrangements they put in place. This was a deliberate and unethical calculation
on their part. Their only offer of compensation was a 60% off coupon for a future cruise which was laughably worthless to people who would never - under any circumstances - take another cruise with a company that so clearly puts profit over passenger experience.
翻译：我们基本上被大巴接送在两艘停靠的游轮之间，十天里打包打包了四次。城市里的导游确实不错，但这根本无法弥补整体糟糕的体验。
直到我们抵达布拉格后，维京游轮才告知我们行程取消。而维京游轮明明知道四月份异常干旱导致“优雅的易北河”水位极低，十分危险。他们完全可以在出发前给我们发邮件，告知我们行程取消的可能性很大，并提供改期选项。然而，他们却把通知工作交给了一个级别很低的“体验总监”，在我们抵达布拉格后才通知我们，而且我们显然只能接受他们安排的任何替代方案。这显然是他们蓄意且不道德的算计。
他们提供的唯一补偿是一张未来航程六折的优惠券，这对于那些无论如何都不会再选择这家如此明显将利润置于乘客体验之上的公司的人来说，简直毫无价值。
直到我们抵达布拉格后，维京游轮才告知我们行程取消。而维京游轮明明知道四月份异常干旱导致“优雅的易北河”水位极低，十分危险。他们完全可以在出发前给我们发邮件，告知我们行程取消的可能性很大，并提供改期选项。然而，他们却把通知工作交给了一个级别很低的“体验总监”，在我们抵达布拉格后才通知我们，而且我们显然只能接受他们安排的任何替代方案。这显然是他们蓄意且不道德的算计。
他们提供的唯一补偿是一张未来航程六折的优惠券，这对于那些无论如何都不会再选择这家如此明显将利润置于乘客体验之上的公司的人来说，简直毫无价值。
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