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Honest Traders and Excellent Service
Elan Ski Shop & Rental的点评
点评：This was our second time renting ski gear from this shop, and I would happily recommend to anyone.
There is a huge range of ski gear and clothing available and the staff are super professional and very courteous, polite and helpful. The opening hours are also long, which is a big help.
We unfortunately had one our kids skis taken on our last day of skiing, so obviously didn’t have them to return. The shop let us wait until the last day of our holiday in case they were returned (as they were almost certainly taken by mistake by another family) without payment. They weren’t returned and we were only charged €40 as they were older skis. However I contacted the shop 10 days after returning home and I was told the skis had been returned and I was given a full refund immediately. They could have told me anything, but they were honest, so that deserves a good review.
There is a huge range of ski gear and clothing available and the staff are super professional and very courteous, polite and helpful. The opening hours are also long, which is a big help.
We unfortunately had one our kids skis taken on our last day of skiing, so obviously didn’t have them to return. The shop let us wait until the last day of our holiday in case they were returned (as they were almost certainly taken by mistake by another family) without payment. They weren’t returned and we were only charged €40 as they were older skis. However I contacted the shop 10 days after returning home and I was told the skis had been returned and I was given a full refund immediately. They could have told me anything, but they were honest, so that deserves a good review.
翻译：这是我们第二次在这家店租滑雪装备，我非常乐意推荐给所有人。
店里滑雪装备和服装种类繁多，员工非常专业、热情、礼貌且乐于助人。营业时间也很长，这很方便。
不幸的是，我们孩子滑雪的最后一天被人拿走了一副滑雪板，所以显然无法归还。店家允许我们等到假期最后一天再去还，看看滑雪板会不会被其他家庭误拿（几乎可以肯定是他们拿错了），而且不收取任何费用。滑雪板最终没有被归还，因为是旧滑雪板，所以只收取了40欧元。然而，回家10天后我联系了这家店，他们告诉我滑雪板已经归还，并立即全额退款。他们完全可以随便编造一个理由，但他们很诚实，所以值得好评。
店里滑雪装备和服装种类繁多，员工非常专业、热情、礼貌且乐于助人。营业时间也很长，这很方便。
不幸的是，我们孩子滑雪的最后一天被人拿走了一副滑雪板，所以显然无法归还。店家允许我们等到假期最后一天再去还，看看滑雪板会不会被其他家庭误拿（几乎可以肯定是他们拿错了），而且不收取任何费用。滑雪板最终没有被归还，因为是旧滑雪板，所以只收取了40欧元。然而，回家10天后我联系了这家店，他们告诉我滑雪板已经归还，并立即全额退款。他们完全可以随便编造一个理由，但他们很诚实，所以值得好评。
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