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Thank You to the Incredible Surveillance Team at Emperors Palace
Emperors Palace的点评
点评：We visited Emperors Palace last night, as we’ve done regularly for the past three years. Around 11 PM, my husband realized he had forgotten his cellphone. We immediately went to the MVG desk, who quickly contacted security.
We were assisted by Cedric and the surveillance team, who took immediate action to help us. Unfortunately, the Find My Phone app showed the device was no longer on the premises. Disappointed and frustrated, we left and returned home, where we had to call our banks to disable the banking apps on the phone.
But Cedric and the surveillance team did not give up. They kept checking the camera footage even after we had left.
To our amazement, at 6:00 AM, Cedric called us to say they had recovered the phone! Thanks to their dedication and excellent surveillance work, they were able to track down and apprehend the person who had taken it.
We are beyond grateful for their persistence, professionalism, and care. Thank you, Cedric and the entire Emperors Palace Surveillance Team, for going above and beyond to look after your guests.
This experience reaffirmed why we keep coming back. You have our trust and appreciation
We were assisted by Cedric and the surveillance team, who took immediate action to help us. Unfortunately, the Find My Phone app showed the device was no longer on the premises. Disappointed and frustrated, we left and returned home, where we had to call our banks to disable the banking apps on the phone.
But Cedric and the surveillance team did not give up. They kept checking the camera footage even after we had left.
To our amazement, at 6:00 AM, Cedric called us to say they had recovered the phone! Thanks to their dedication and excellent surveillance work, they were able to track down and apprehend the person who had taken it.
We are beyond grateful for their persistence, professionalism, and care. Thank you, Cedric and the entire Emperors Palace Surveillance Team, for going above and beyond to look after your guests.
This experience reaffirmed why we keep coming back. You have our trust and appreciation
翻译：昨晚我们去了帝王宫酒店，就像过去三年我们经常做的那样。晚上11点左右，我丈夫意识到他忘了带手机。我们立即去了MVG柜台，他们很快就联系了保安。
Cedric和监控团队立即采取行动，帮助我们。不幸的是，“查找我的手机”应用程序显示手机不在酒店。我们失望又沮丧地离开，回家后不得不打电话给银行，关闭手机上的银行应用程序。
但Cedric和监控团队没有放弃。即使在我们离开后，他们仍然继续查看摄像头录像。
令我们惊讶的是，早上6点，Cedric打电话告诉我们，他们找到了手机！多亏了他们的奉献精神和出色的监控工作，他们最终追踪并逮捕了失窃者。
我们对他们的坚持、专业和细心表示衷心的感谢。感谢 Cedric 和整个帝王宫安保团队，你们竭尽全力照顾宾客。
这次体验再次印证了我们不断光临的原因。我们非常信任你们，并感激你们。
Cedric和监控团队立即采取行动，帮助我们。不幸的是，“查找我的手机”应用程序显示手机不在酒店。我们失望又沮丧地离开，回家后不得不打电话给银行，关闭手机上的银行应用程序。
但Cedric和监控团队没有放弃。即使在我们离开后，他们仍然继续查看摄像头录像。
令我们惊讶的是，早上6点，Cedric打电话告诉我们，他们找到了手机！多亏了他们的奉献精神和出色的监控工作，他们最终追踪并逮捕了失窃者。
我们对他们的坚持、专业和细心表示衷心的感谢。感谢 Cedric 和整个帝王宫安保团队，你们竭尽全力照顾宾客。
这次体验再次印证了我们不断光临的原因。我们非常信任你们，并感激你们。
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