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Charged $665 for a Membership on One Child We Never Agreed To — Watch the Sign-Up
Sky Zone Trampoline Park的点评
点评：Staff pitched the monthly membership as the same price as a single day pass — no clear disclosure it auto-renews on your card.
On a return visit they enrolled the same child in a second, parallel monthly membership — two subscriptions at once for one child.
We were charged $739.80 across two cards, roughly $665.82 more than intended, before we caught it.
When we complained, Sky Zone offered 7 in-facility jump credits, not a refund, while acknowledging in writing "confusion regarding membership enrollment."
This isn't isolated — other reviewers of this same Dublin location, and customers at Sky Zone parks across the country, report the identical pattern. Great for a one-time visit; read every line before agreeing to any membership.
On a return visit they enrolled the same child in a second, parallel monthly membership — two subscriptions at once for one child.
We were charged $739.80 across two cards, roughly $665.82 more than intended, before we caught it.
When we complained, Sky Zone offered 7 in-facility jump credits, not a refund, while acknowledging in writing "confusion regarding membership enrollment."
This isn't isolated — other reviewers of this same Dublin location, and customers at Sky Zone parks across the country, report the identical pattern. Great for a one-time visit; read every line before agreeing to any membership.
翻译：工作人员将月度会员套餐的价格宣传为与单日通票相同——但并未明确说明该套餐会自动从会员卡中扣费续订。
我们再次光临时，他们又为同一个孩子办理了另一个类似的月度会员套餐——也就是说，一个孩子同时拥有两份订阅服务。
在发现问题之前，我们的两张卡分别被扣款，总金额达739.80美元，比原本预期的支出多出约665.82美元。
我们提出投诉后，Sky Zone仅提供了7次场馆内蹦床体验的优惠券，并未给予任何退款。虽然他们以书面形式承认“在会员注册流程上存在混乱情况”。
这种情况并非个例——其他评价过都柏林这家门店的顾客，以及全美各地Sky Zone乐园的消费者，都提到了类似的问题。这家店适合偶尔去玩一次；但在同意办理任何会员服务前，务必仔细阅读所有条款。
我们再次光临时，他们又为同一个孩子办理了另一个类似的月度会员套餐——也就是说，一个孩子同时拥有两份订阅服务。
在发现问题之前，我们的两张卡分别被扣款，总金额达739.80美元，比原本预期的支出多出约665.82美元。
我们提出投诉后，Sky Zone仅提供了7次场馆内蹦床体验的优惠券，并未给予任何退款。虽然他们以书面形式承认“在会员注册流程上存在混乱情况”。
这种情况并非个例——其他评价过都柏林这家门店的顾客，以及全美各地Sky Zone乐园的消费者，都提到了类似的问题。这家店适合偶尔去玩一次；但在同意办理任何会员服务前，务必仔细阅读所有条款。
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