点评:Rubbish customer service. I was informed 3 days before my CONFIRMED booking that they had to cancel my booking. The only option they gave was to rebook for another date. No refund whatsoever. I payed £400 to stay near the place and they've canceled so late notice I couldn't even get that refunded. They didn't seem to want to help me get this situation resolved and just repeatedly kept telling me 'we are sorry for any inconvenience caused' But they don't respond to anymore of my email and have just taken my money and not given me a refund. They cancelled 3 days before the event, giving no explanation as to why as they 'legally don't have too' and offered to rebook it for me for my preferred date, except their next dat evadible was July, which is a whole month away.
So disappointed as may parents had got me this gift for Christmas and now its been wasted, customer service was no help getting this solved, super disappointed, would not recommend.
翻译:糟糕的客户服务。我在确认预订的三天前才被告知他们必须取消我的预订。他们提供的唯一选择是改期,而且不退款。我付了 400 英镑住在附近,但他们取消得太晚了,我甚至无法获得退款。他们似乎不想帮助我解决这个问题,只是反复告诉我“我们对造成的不便深感抱歉”,但他们没有回复我的任何电子邮件,只是拿走了我的钱,却没有给我退款。他们在活动开始前三天取消了预订,没有解释原因,因为他们“在法律上没有义务这样做”,并提出帮我改期到我想要的日期,但他们下一个可以避免的日期是七月,还有一个月的时间。
尽管我的父母给我买了这个圣诞礼物,现在却浪费了,但我还是很失望,客服也没能帮我解决这个问题,非常失望,不会推荐。