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Nicole D
Rude, unaccommodating staff
Alpine Slide at Magic Mountain的点评
点评：While the slide and the mountain coaster were fun, we had horrible interactions with some of the staff.
I went down the slide, and the guide up top accidentally sent me down too early on the track behind a father and young son who were going SO slow. So on my way down I had to stop three times and did not get my money worth.
I paid for a second ride so I could actually get a good experience. When I got back to the top to go down again, the slide operator asked if they had given me a free ride, since I was stuck behind slow people and didn’t have a good experience. He said he radio’ed down to the operators at the bottom to let them know to give me a chance to go up again. They did NOT offer a free ride, and I didn’t know I could have asked the operators to let me go again because of the slow people in front of me
The operator at the top told me to talk to the guys at the bottom again to ask for a refund or another free ride. The operator was INCREDIBLY rude and dismissive and he said he “didn’t hear from the other operator” - at the same time we heard over the radio the top operator said “the lady in the red jacket needs another ride”
They called another guy over (assuming the manager) and I explain the situation. He said that because I was on the slow track I should have expected to go slow, even though I explained to him that it was the other operators fault for sending me down too early behind two people who were purposefully going extremely slow, causing me to stop multiple times on the track. They refused to refund me or honor another ride.
Then men at the bottom also would not tell us their names.
Horrible service and hospitality. Rude staff. Overpriced rides. unseasoned food in the cafe too.
I went down the slide, and the guide up top accidentally sent me down too early on the track behind a father and young son who were going SO slow. So on my way down I had to stop three times and did not get my money worth.
I paid for a second ride so I could actually get a good experience. When I got back to the top to go down again, the slide operator asked if they had given me a free ride, since I was stuck behind slow people and didn’t have a good experience. He said he radio’ed down to the operators at the bottom to let them know to give me a chance to go up again. They did NOT offer a free ride, and I didn’t know I could have asked the operators to let me go again because of the slow people in front of me
The operator at the top told me to talk to the guys at the bottom again to ask for a refund or another free ride. The operator was INCREDIBLY rude and dismissive and he said he “didn’t hear from the other operator” - at the same time we heard over the radio the top operator said “the lady in the red jacket needs another ride”
They called another guy over (assuming the manager) and I explain the situation. He said that because I was on the slow track I should have expected to go slow, even though I explained to him that it was the other operators fault for sending me down too early behind two people who were purposefully going extremely slow, causing me to stop multiple times on the track. They refused to refund me or honor another ride.
Then men at the bottom also would not tell us their names.
Horrible service and hospitality. Rude staff. Overpriced rides. unseasoned food in the cafe too.
翻译：虽然滑梯和山地过山车都很有趣，但我们和一些工作人员的互动很糟糕。
我滑了下来，上面的导游不小心让我太早滑下去了，落在了一对父子后面，他们滑得非常慢。所以在下山的路上，我不得不停了三次，完全没有物有所值。
我又买了第二次，这样才能真正体验一下。当我回到山顶准备再次滑下去时，滑梯操作员问我是不是给了我一次免费乘车的机会，因为我被困在那些滑得慢的人后面，体验很不好。他说他用无线电联系了下面的操作员，让他们给我一次再次上去的机会。他们没有提供免费乘车的机会，我不知道我是否可以因为前面的人滑得慢而要求操作员再次放我上去。
上面的操作员让我再和下面的人联系，要求退款或再免费乘一次。接线员极其粗鲁无礼，还说他“没听到其他接线员说的话”——与此同时，我们听到楼上的接线员通过无线电说：“穿红夹克的女士需要再坐一趟”。
他们叫了另一个人过来（估计是经理），我解释了情况。他说因为我当时在慢速轨道上，所以应该预料到速度会慢下来，尽管我向他解释说，是其他接线员的错，他们让我太早下车，落在了两个故意开得特别慢的人后面，导致我在轨道上停了好几次。他们拒绝退款，也拒绝再载我一程。
楼下的人也拒绝告诉我们他们的名字。
糟糕的服务和接待。粗鲁的员工。价格过高。咖啡馆的食物也很糟糕。
我滑了下来，上面的导游不小心让我太早滑下去了，落在了一对父子后面，他们滑得非常慢。所以在下山的路上，我不得不停了三次，完全没有物有所值。
我又买了第二次，这样才能真正体验一下。当我回到山顶准备再次滑下去时，滑梯操作员问我是不是给了我一次免费乘车的机会，因为我被困在那些滑得慢的人后面，体验很不好。他说他用无线电联系了下面的操作员，让他们给我一次再次上去的机会。他们没有提供免费乘车的机会，我不知道我是否可以因为前面的人滑得慢而要求操作员再次放我上去。
上面的操作员让我再和下面的人联系，要求退款或再免费乘一次。接线员极其粗鲁无礼，还说他“没听到其他接线员说的话”——与此同时，我们听到楼上的接线员通过无线电说：“穿红夹克的女士需要再坐一趟”。
他们叫了另一个人过来（估计是经理），我解释了情况。他说因为我当时在慢速轨道上，所以应该预料到速度会慢下来，尽管我向他解释说，是其他接线员的错，他们让我太早下车，落在了两个故意开得特别慢的人后面，导致我在轨道上停了好几次。他们拒绝退款，也拒绝再载我一程。
楼下的人也拒绝告诉我们他们的名字。
糟糕的服务和接待。粗鲁的员工。价格过高。咖啡馆的食物也很糟糕。
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