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James G
Not Worth the Price or the Hassle—Disappointing Experience
Waterville USA的点评
点评：We were excited to visit Waterville while vacationing in Orange Beach with our family. The staff at check-in were friendly, and the park looked like it had potential for a great day. Unfortunately, that’s where the positives ended.
We paid over $250 to spend just a few hours at the park before storms rolled in around 2:30 p.m. By about 4:00, the skies had cleared—but the park never reopened. With two full hours left in the published schedule, and clear weather outside, the day was over.
I reached out to management, which is when the situation really took a turn for the worst. Their proposal - a rain check for a future visit. Problem is—we came all the way from Colorado. A “come back next time” credit just isn’t helpful when you’ve spent that kind of money and have no plans to return.
We’ve visited waterparks in multiple states—Arizona, Texas, Colorado—and have never experienced this kind of early closure after a storm passed. Most parks resume operations when it’s safe. Not here.
Beyond that:
You’re not allowed to bring in your own water, which is a challenge on hot Alabama days.
Several lifeguards at the wave pool seemed more focused on chatting and flirting than on guest safety.
The park itself feels a bit rundown and in need of investment.
This may once have been the place to go in Orange Beach. But based on our experience, I’d suggest exploring other options for your family day. There are better values—and more responsive customer service—elsewhere.
(Incidentally, I made numerous attempts to resolve this issue with management, to no avail. They were unwilling to help and (eventually) completely unresponsive.
We paid over $250 to spend just a few hours at the park before storms rolled in around 2:30 p.m. By about 4:00, the skies had cleared—but the park never reopened. With two full hours left in the published schedule, and clear weather outside, the day was over.
I reached out to management, which is when the situation really took a turn for the worst. Their proposal - a rain check for a future visit. Problem is—we came all the way from Colorado. A “come back next time” credit just isn’t helpful when you’ve spent that kind of money and have no plans to return.
We’ve visited waterparks in multiple states—Arizona, Texas, Colorado—and have never experienced this kind of early closure after a storm passed. Most parks resume operations when it’s safe. Not here.
Beyond that:
You’re not allowed to bring in your own water, which is a challenge on hot Alabama days.
Several lifeguards at the wave pool seemed more focused on chatting and flirting than on guest safety.
The park itself feels a bit rundown and in need of investment.
This may once have been the place to go in Orange Beach. But based on our experience, I’d suggest exploring other options for your family day. There are better values—and more responsive customer service—elsewhere.
(Incidentally, I made numerous attempts to resolve this issue with management, to no avail. They were unwilling to help and (eventually) completely unresponsive.
翻译：我们一家在奥兰治海滩度假时，很兴奋能去沃特维尔。办理入住的工作人员很友好，公园看起来也很适合玩一天。可惜的是，优点也就到此为止了。
我们花了250多美元，只在公园里玩了几个小时，下午2:30左右就暴风雨来了。大约4:00，天空放晴了——但公园却一直没有重新开放。虽然公布的开放时间还剩下整整两个小时，而且外面天气晴朗，但公园还是没能重新开放。
我联系了公园的管理人员，情况却在这时急转直下。他们的建议是改期到下次再来。问题是——我们可是从科罗拉多州一路过来的。既然已经花了那么多钱，而且不打算再来，“下次再来”的优惠政策根本没用。
我们去过亚利桑那州、德克萨斯州、科罗拉多州等多个州的水上乐园，但从未经历过暴风雨过后这种提前关闭的情况。大多数公园在安全的情况下都会恢复运营。但这里不行。
除此之外：
不允许自带水，这在阿拉巴马州炎热的天气里是个挑战。
造浪池里的几位救生员似乎更专注于聊天和调情，而不是游客的安全。
公园本身感觉有点破败，需要投资。
这里曾经是奥兰治海滩的必去之地。但根据我们的经验，我建议您在家庭日期间探索其他选择。其他地方有更好的性价比和更响应迅速的客户服务。
（顺便说一句，我多次尝试与管理层解决这个问题，但都无济于事。他们不愿意提供帮助，而且（最终）完全没有回应。
我们花了250多美元，只在公园里玩了几个小时，下午2:30左右就暴风雨来了。大约4:00，天空放晴了——但公园却一直没有重新开放。虽然公布的开放时间还剩下整整两个小时，而且外面天气晴朗，但公园还是没能重新开放。
我联系了公园的管理人员，情况却在这时急转直下。他们的建议是改期到下次再来。问题是——我们可是从科罗拉多州一路过来的。既然已经花了那么多钱，而且不打算再来，“下次再来”的优惠政策根本没用。
我们去过亚利桑那州、德克萨斯州、科罗拉多州等多个州的水上乐园，但从未经历过暴风雨过后这种提前关闭的情况。大多数公园在安全的情况下都会恢复运营。但这里不行。
除此之外：
不允许自带水，这在阿拉巴马州炎热的天气里是个挑战。
造浪池里的几位救生员似乎更专注于聊天和调情，而不是游客的安全。
公园本身感觉有点破败，需要投资。
这里曾经是奥兰治海滩的必去之地。但根据我们的经验，我建议您在家庭日期间探索其他选择。其他地方有更好的性价比和更响应迅速的客户服务。
（顺便说一句，我多次尝试与管理层解决这个问题，但都无济于事。他们不愿意提供帮助，而且（最终）完全没有回应。
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