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Terrible organisation and treatment
Northlink Ferries Aberdeen的点评
点评：Would give zero stars if I could. Our ferry to Shetland departure time on Friday got moved 6hrs earlier to account for the storm (which I didn't mind), but it did mean I had to set off driving at 4am!! 6hr 30 later I arrive in Aberdeen for gates to open and see they have sent a text 1hr before the gates opening time saying they have cancelled the ferry!! As if people haven't just travelled across half the country to get there. After discussing with some very uninterested staff, our options were to stay in the cabin we had booked for free over night, but we had to PAY FOR OUR OWN TEA! But we'd have to leave the boat at 8am Saturday morning because they gave our cabin to someone else on the Saturday. To make matters worse, I needed a pet friendly cabin (which is exactly the same as a normal cabin, but with a wipe-down floor instead of carpet) and there are only 8 pet cabins on the whole ship. So our only options if we still wanted to get to Shetland was put the dog in the on-board kennels, which btw are disgusting and boarding on animal cruelty as they keep them locked in a cage with no food or water and no exercise for the full ferry crossing, and we'd have to sleep on the floor of the ship for 12hrs. Or if we wanted to stay with our dog we'd have to sit outside on deck in the middle of January for 12hrs. Disgusting treatment of people and animals.
The fact that in 2025 they are so against dog owners that they would rather us sit outside on the deck of a ship rather than give us a room is absolutely disgusting. Additionally, Northlink are no strangers to stormy seas, so to have zero backup plans for when ferries get cancelled is beyond a joke. I booked a full week off work for this and had to drive all the way home the next day after being kicked off the ferry at 8am to prepare it for the next departure. Requested a full refund and certainly will never use Northlink Ferries again.
The fact that in 2025 they are so against dog owners that they would rather us sit outside on the deck of a ship rather than give us a room is absolutely disgusting. Additionally, Northlink are no strangers to stormy seas, so to have zero backup plans for when ferries get cancelled is beyond a joke. I booked a full week off work for this and had to drive all the way home the next day after being kicked off the ferry at 8am to prepare it for the next departure. Requested a full refund and certainly will never use Northlink Ferries again.
翻译：如果可以的话我会给零星。我们周五前往设得兰群岛的渡轮出发时间因暴风雨提前了 6 个小时（我不介意），但这确实意味着我必须在凌晨 4 点开车出发！！6 小时 30 分钟后我到达阿伯丁，大门即将打开，却发现他们在大门打开前 1 小时发来短信说，他们取消了渡轮！！好像人们没有穿越半个国家来到这里一样。在与一些非常不感兴趣的工作人员讨论后，我们的选择是住在我们预订的免费客舱里过夜，但我们必须自己付茶钱！但我们必须在周六早上 8 点离开船，因为他们在周六把我们的客舱给了别人。更糟糕的是，我需要一个宠物友好型客舱（与普通客舱完全相同，但地板是可擦拭的而不是地毯），而整艘船只有 8 个宠物客舱。因此，如果我们仍然想去设得兰群岛，我们唯一的选择就是把狗放在船上的狗舍里，顺便说一句，狗舍非常恶心，而且非常虐待动物，因为他们把狗锁在笼子里，不给它们食物和水，在整个渡轮过程中不让它们运动，我们不得不在船的地板上睡 12 个小时。或者，如果我们想和我们的狗呆在一起，我们就必须在 1 月中旬坐在甲板上 12 个小时。对人和动物的恶劣对待。
事实上，在 2025 年，他们如此反对养狗的人，他们宁愿让我们坐在甲板上，也不愿给我们一个房间，这真是太恶心了。此外，Northlink 对暴风雨的大海并不陌生，所以当渡轮取消时没有备用计划简直是笑话。为此，我请了整整一周的假，第二天早上 8 点被赶下渡轮后，我不得不一路开车回家，为下一班出发做准备。要求全额退款并且绝对不会再使用 Northlink Ferries。
事实上，在 2025 年，他们如此反对养狗的人，他们宁愿让我们坐在甲板上，也不愿给我们一个房间，这真是太恶心了。此外，Northlink 对暴风雨的大海并不陌生，所以当渡轮取消时没有备用计划简直是笑话。为此，我请了整整一周的假，第二天早上 8 点被赶下渡轮后，我不得不一路开车回家，为下一班出发做准备。要求全额退款并且绝对不会再使用 Northlink Ferries。
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