旅行
账户
Chris S
Total incompetance
Northlink Ferries Aberdeen的点评
点评：We booked our crossing well in advance to ensure that we could get a pet friendly cabin and a car space as these are always in high demand. Less than a week from our sailing date the crossing is cancelled and the only contact we have is an email. No contact from customer services to offer an alternative date. Telephone line jammed with other disappointed customers and a recorded message telling us to rebook online. I went online an managed to amend the booking to 5 days later only to then receive another email a couple of hours later to say that this new booking was being reviewed with the possibility of cancellation !! Again no contact from CS, just a email without even an apology. I managed to speak to someone on the phone after holding for 20 minutes and was told that the next available pet cabin was only available in a further 2 weeks time and that I should book it because the ferry gets booked up very fast. Well, if you keep cancelling crossings what do you think will happen? A service that is woeful at the best of times is now getting even worse and Northlink don't seem to care.
翻译：我们提前预定了渡轮，以确保我们能得到一个宠物友好舱和一个停车位，因为这些总是很抢手。离我们的航行日期不到一周，渡轮就被取消了，我们唯一的联系方式是一封电子邮件。客服没有联系我们，也没有提供其他日期。电话线被其他失望的顾客挤爆了，还有一条录音信息告诉我们在线重新预订。我上网设法将预订时间改为 5 天后，结果几个小时后又收到一封电子邮件，说这个新的预订正在审核中，可以取消！！客服再次没有联系我，只有一封电子邮件，甚至没有道歉。等了 20 分钟后，我设法在电话里和某人通话，被告知下一个可用的宠物舱要再过 2 周才有，我应该预订，因为渡轮很快就会被预订一空。好吧，如果你继续取消渡轮，你认为会发生什么？一项在最好的情况下也很糟糕的服务现在变得更糟了，而 Northlink 似乎并不关心。
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