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Patricia M
Duplicate payment and no response!!!
Six Flags Discovery Kingdom的点评
点评：Rude staff, a ruined day, and still no refund months later
Our visit to Six Flags on May 23, 2025, was an absolute nightmare. When we arrived, we were told that our fully paid tickets were “suspended”—with no explanation. The only solution offered was for us to purchase new tickets on the spot if we wanted to enter the park. We were assured multiple times by staff and a manager that we would be fully reimbursed for the original (invalid) tickets.
Not only did we have to pay twice just to get in, but the in-park experience was also terrible. The supervisor Kayla was extremely unhelpful and her supervisor, senior supervisor, Daivinesha was rude and unprofessional, yelling at us when we tried to calmly explain the situation. Other staff members were equally dismissive and unhelpful. We were treated like an inconvenience, not paying guests.
Since that day, I have contacted Six Flags five times about the refund we were promised. Every time, I was told it was “being processed,” but nothing has been done. We’ve received no refund, no confirmation email, and no follow-up—just a long string of broken promises and wasted time.
Between the disrespectful treatment, being forced to double-pay, and the lack of accountability, this has been one of the worst customer service experiences I’ve ever had. If you’re planning a trip to Six Flags, be warned: if anything goes wrong, you’re on your own—and don’t expect a refund, even if they promise you one
Our visit to Six Flags on May 23, 2025, was an absolute nightmare. When we arrived, we were told that our fully paid tickets were “suspended”—with no explanation. The only solution offered was for us to purchase new tickets on the spot if we wanted to enter the park. We were assured multiple times by staff and a manager that we would be fully reimbursed for the original (invalid) tickets.
Not only did we have to pay twice just to get in, but the in-park experience was also terrible. The supervisor Kayla was extremely unhelpful and her supervisor, senior supervisor, Daivinesha was rude and unprofessional, yelling at us when we tried to calmly explain the situation. Other staff members were equally dismissive and unhelpful. We were treated like an inconvenience, not paying guests.
Since that day, I have contacted Six Flags five times about the refund we were promised. Every time, I was told it was “being processed,” but nothing has been done. We’ve received no refund, no confirmation email, and no follow-up—just a long string of broken promises and wasted time.
Between the disrespectful treatment, being forced to double-pay, and the lack of accountability, this has been one of the worst customer service experiences I’ve ever had. If you’re planning a trip to Six Flags, be warned: if anything goes wrong, you’re on your own—and don’t expect a refund, even if they promise you one
翻译：工作人员粗鲁无礼，毁了一天，几个月过去了，退款依然没有到账
2025年5月23日，我们去了六旗乐园，简直是一场噩梦。我们到达时，被告知我们已全额付款的门票被“暂停使用”了——没有任何解释。唯一的解决办法是，如果我们想进园，就必须当场重新购票。工作人员和一位经理多次向我们保证，我们会获得原有（无效）门票的全额退款。
我们不仅为了进园付了两次钱，而且园内体验也糟透了。主管Kayla极其不乐于助人，她的上司——高级主管Daivinesha——也非常粗鲁、不专业，当我们试图冷静地解释情况时，她冲我们大喊大叫。其他工作人员也同样不屑一顾，毫无帮助。我们被当作麻烦，而不是付费游客。
从那天起，我已经五次联系六旗乐园，询问他们承诺的退款事宜。每次我都被告知“正在处理”，但什么都没发生。我们没有收到退款，没有确认邮件，也没有后续跟进——只有一连串的违约和浪费的时间。
从不尊重的态度、被迫双倍付款，到缺乏问责制，这是我经历过的最糟糕的客户服务体验之一。如果你计划去六旗游乐园，请注意：如果出现任何问题，你都得自己承担——即使他们承诺退款，也不要指望退款。
2025年5月23日，我们去了六旗乐园，简直是一场噩梦。我们到达时，被告知我们已全额付款的门票被“暂停使用”了——没有任何解释。唯一的解决办法是，如果我们想进园，就必须当场重新购票。工作人员和一位经理多次向我们保证，我们会获得原有（无效）门票的全额退款。
我们不仅为了进园付了两次钱，而且园内体验也糟透了。主管Kayla极其不乐于助人，她的上司——高级主管Daivinesha——也非常粗鲁、不专业，当我们试图冷静地解释情况时，她冲我们大喊大叫。其他工作人员也同样不屑一顾，毫无帮助。我们被当作麻烦，而不是付费游客。
从那天起，我已经五次联系六旗乐园，询问他们承诺的退款事宜。每次我都被告知“正在处理”，但什么都没发生。我们没有收到退款，没有确认邮件，也没有后续跟进——只有一连串的违约和浪费的时间。
从不尊重的态度、被迫双倍付款，到缺乏问责制，这是我经历过的最糟糕的客户服务体验之一。如果你计划去六旗游乐园，请注意：如果出现任何问题，你都得自己承担——即使他们承诺退款，也不要指望退款。
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