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stewartcM9977PW
Embarassing English staff member.
Drummond Gardens的点评
点评：I am a Tour Guide and brought to elderly Americans here on the 28th of September 2025
There is no doubt this is a beautiful place to visit
However, I’m embarrassed for the lady with an English accent who is working here that day. She should not be working in Scottish tourism.
The script at Drummond is if you are disabled or have mobility issues you can drive to the ticket office and pick up tickets and then drive to enter the gardens via the level access at the bottom avoiding the multiple steps
The two guests I heard were frail, and unable to cope with stairs or indeed walk long ditances.
In front of my guests, this woman demanded to know why I had parked the car close to the ticket office
This then meant I had to say to her in front of my guests that they had mobility issues.
She then told me that we were being filmed and demanded to see my blue badge(disabilty badge in UK). All of this in front of the guests.
I explained they were from visitors from America
All in all, a truly sorry episode. Highly embarrassing for our guests. And I could see they were visibly shaken by the incident. This woman not only managed to give them a terrible welcome but also highlighted the fact that they are disabled
Instead of enjoying their visit they lasted about 10 minutes before requesting to leave.
The “Karen” at Drummond Gardens needs trained or should consider another career.
I would also say I am now very reluctant to bring anybody back and I have been over 25 times before
There is no doubt this is a beautiful place to visit
However, I’m embarrassed for the lady with an English accent who is working here that day. She should not be working in Scottish tourism.
The script at Drummond is if you are disabled or have mobility issues you can drive to the ticket office and pick up tickets and then drive to enter the gardens via the level access at the bottom avoiding the multiple steps
The two guests I heard were frail, and unable to cope with stairs or indeed walk long ditances.
In front of my guests, this woman demanded to know why I had parked the car close to the ticket office
This then meant I had to say to her in front of my guests that they had mobility issues.
She then told me that we were being filmed and demanded to see my blue badge(disabilty badge in UK). All of this in front of the guests.
I explained they were from visitors from America
All in all, a truly sorry episode. Highly embarrassing for our guests. And I could see they were visibly shaken by the incident. This woman not only managed to give them a terrible welcome but also highlighted the fact that they are disabled
Instead of enjoying their visit they lasted about 10 minutes before requesting to leave.
The “Karen” at Drummond Gardens needs trained or should consider another career.
I would also say I am now very reluctant to bring anybody back and I have been over 25 times before
翻译：我是一名导游，于2025年9月28日带我来这里接待几位美国老人。
毫无疑问，这里风景优美，值得一游。
然而，我为那天在这里工作的那位操着英国口音的女士感到尴尬。她不应该在苏格兰旅游业工作。
德拉蒙德的规矩是，如果您是残疾人或行动不便，您可以开车到售票处取票，然后开车从底部的平坦通道进入花园，避免爬多层台阶。
我听说有两位客人体弱多病，无法爬楼梯，也无法长途跋涉。
当着我的客人的面，这位女士质问我为什么把车停在售票处附近。
这意味着我不得不当着我的客人的面告诉她，他们行动不便。
然后她告诉我，我们正在被拍摄，并要求查看我的蓝色徽章（在英国是残疾人徽章）。所有这些都是在客人面前发生的。
我解释说，他们是来自美国的游客。
总而言之，这真是令人遗憾的一件事。让我们的客人非常尴尬。我能看出他们明显被这件事吓坏了。这位女士不仅粗暴地接待了他们，还强调他们是残疾人。
他们并没有享受这次参观，而是待了大约10分钟才要求离开。
德拉蒙德花园的“凯伦”需要培训，或者应该考虑换个工作。
我还想说，我现在很不愿意再带任何人来这里了，我之前已经来过25次了。
毫无疑问，这里风景优美，值得一游。
然而，我为那天在这里工作的那位操着英国口音的女士感到尴尬。她不应该在苏格兰旅游业工作。
德拉蒙德的规矩是，如果您是残疾人或行动不便，您可以开车到售票处取票，然后开车从底部的平坦通道进入花园，避免爬多层台阶。
我听说有两位客人体弱多病，无法爬楼梯，也无法长途跋涉。
当着我的客人的面，这位女士质问我为什么把车停在售票处附近。
这意味着我不得不当着我的客人的面告诉她，他们行动不便。
然后她告诉我，我们正在被拍摄，并要求查看我的蓝色徽章（在英国是残疾人徽章）。所有这些都是在客人面前发生的。
我解释说，他们是来自美国的游客。
总而言之，这真是令人遗憾的一件事。让我们的客人非常尴尬。我能看出他们明显被这件事吓坏了。这位女士不仅粗暴地接待了他们，还强调他们是残疾人。
他们并没有享受这次参观，而是待了大约10分钟才要求离开。
德拉蒙德花园的“凯伦”需要培训，或者应该考虑换个工作。
我还想说，我现在很不愿意再带任何人来这里了，我之前已经来过25次了。
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