旅行
账户
Travel3152079****
They left a mother and son stranded at the Cabo Airport
Transcabo的点评
点评：They left a mother and son stranded at the airport!!!!!
First we had to wait about 30 minutes for the transport to arrive.
Second, the transportation arrived but my son and I got left behind as there were not enough seats.
We had to wait 10 minutes and another bus arrived. We got in the bus, and started to drive away. Before we drove 10 feet, we were stopped to say my son’s name was not on the reservation and I needed to call the hotel to add him. Alejandro gave me a number and asked me to call. After arguing with him, I tried to call, no answer. He told me to get out of the car because he couldn’t take us.
I made him call his supervisor. I spoke to Ricardo who was absolutely no help. Their solution was to leave us, they did not care, they did not help, and it was a terrible terrible way to start the trip in Los Cabos.
In the end I finally called the hotel and explained the situation. The hotel rep asked to speak with Alejandro and asked if there was anything he could do.
Alejandro told the hotel there were no more shared shuttles and it would be a private Suburban which is much more expensive.
The hotel advised me at this point to take an UBER or a private taxi as it was the best and safest option at this point. It was starting to get dark and the airport was a ghost town. Alejandro did not care to leave a mother and son alone at the Cabo airport after dark. How could this even make sense.
Do not use this company, unless you’d like a chance to be stranded in a foreign country.
First we had to wait about 30 minutes for the transport to arrive.
Second, the transportation arrived but my son and I got left behind as there were not enough seats.
We had to wait 10 minutes and another bus arrived. We got in the bus, and started to drive away. Before we drove 10 feet, we were stopped to say my son’s name was not on the reservation and I needed to call the hotel to add him. Alejandro gave me a number and asked me to call. After arguing with him, I tried to call, no answer. He told me to get out of the car because he couldn’t take us.
I made him call his supervisor. I spoke to Ricardo who was absolutely no help. Their solution was to leave us, they did not care, they did not help, and it was a terrible terrible way to start the trip in Los Cabos.
In the end I finally called the hotel and explained the situation. The hotel rep asked to speak with Alejandro and asked if there was anything he could do.
Alejandro told the hotel there were no more shared shuttles and it would be a private Suburban which is much more expensive.
The hotel advised me at this point to take an UBER or a private taxi as it was the best and safest option at this point. It was starting to get dark and the airport was a ghost town. Alejandro did not care to leave a mother and son alone at the Cabo airport after dark. How could this even make sense.
Do not use this company, unless you’d like a chance to be stranded in a foreign country.
翻译：他们让一对母子滞留在机场！！！！！
首先，我们不得不等待大约 30 分钟，交通工具才到达。
其次，交通工具到了，但我和儿子被落在后面，因为没有足够的座位。
我们不得不等了 10 分钟，另一辆巴士才到达。我们上了车，开始开车离开。还没开出 10 英尺，我们就被拦住了，说我儿子的名字不在预订单上，我需要给酒店打电话添加他。亚历杭德罗给了我一个号码，让我打电话。和他争吵之后，我试着打电话，没有人接。他让我下车，因为他不能带我们去。
我让他给他的主管打电话。我和里卡多谈了，但他一点忙也帮不上。他们的解决办法是抛弃我们，他们不在乎，他们没有帮助，这是在洛斯卡沃斯开始旅行的一种非常糟糕的方式。
最后，我终于给酒店打电话，解释了情况。酒店代表要求与 Alejandro 通话，询问他能做些什么。
Alejandro 告诉酒店不再有共享班车，而是乘坐私人 Suburban，费用要高得多。
酒店建议我乘坐 UBER 或私人出租车，因为这是最安全、最安全的选择。天色渐暗，机场一片寂静。Alejandro 不想在天黑后把一对母子单独留在卡波机场。这怎么可能呢。
不要使用这家公司，除非你想被困在国外。
首先，我们不得不等待大约 30 分钟，交通工具才到达。
其次，交通工具到了，但我和儿子被落在后面，因为没有足够的座位。
我们不得不等了 10 分钟，另一辆巴士才到达。我们上了车，开始开车离开。还没开出 10 英尺，我们就被拦住了，说我儿子的名字不在预订单上，我需要给酒店打电话添加他。亚历杭德罗给了我一个号码，让我打电话。和他争吵之后，我试着打电话，没有人接。他让我下车，因为他不能带我们去。
我让他给他的主管打电话。我和里卡多谈了，但他一点忙也帮不上。他们的解决办法是抛弃我们，他们不在乎，他们没有帮助，这是在洛斯卡沃斯开始旅行的一种非常糟糕的方式。
最后，我终于给酒店打电话，解释了情况。酒店代表要求与 Alejandro 通话，询问他能做些什么。
Alejandro 告诉酒店不再有共享班车，而是乘坐私人 Suburban，费用要高得多。
酒店建议我乘坐 UBER 或私人出租车，因为这是最安全、最安全的选择。天色渐暗，机场一片寂静。Alejandro 不想在天黑后把一对母子单独留在卡波机场。这怎么可能呢。
不要使用这家公司，除非你想被困在国外。
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