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Mario D
Disappointing Experience with TransCabo – A Letdown After Years of Great Service
Transcabo的点评
点评：We’ve used TransCabo multiple times in the past and have always had phenomenal experiences—friendly, professional, and knowledgeable drivers who made the rides enjoyable and stress-free. Unfortunately, today’s ride from our hotel to SJD Airport was a major letdown.
Our driver, Gustavo, barely acknowledged us. Despite our attempts to engage in conversation, he remained completely silent throughout the drive. More concerning, we clearly stated we were flying American Airlines back to the U.S., assuming he’d know to drop us off at Terminal 2 for international departures. Instead, he dropped us at Terminal 1, which is for domestic flights only. Before we could realize the mistake and ask for clarification, he had already driven off.
We were left to find our way to the correct terminal and had to pay for an additional cab just to get there. This kind of oversight and lack of communication is disappointing, especially from a company we’ve trusted for years. We hope this was an isolated incident, but it certainly soured the end of our trip.
Our driver, Gustavo, barely acknowledged us. Despite our attempts to engage in conversation, he remained completely silent throughout the drive. More concerning, we clearly stated we were flying American Airlines back to the U.S., assuming he’d know to drop us off at Terminal 2 for international departures. Instead, he dropped us at Terminal 1, which is for domestic flights only. Before we could realize the mistake and ask for clarification, he had already driven off.
We were left to find our way to the correct terminal and had to pay for an additional cab just to get there. This kind of oversight and lack of communication is disappointing, especially from a company we’ve trusted for years. We hope this was an isolated incident, but it certainly soured the end of our trip.
翻译：我们以前多次使用TransCabo，每次体验都非常棒——友好、专业、知识渊博的司机让旅途愉快，轻松无忧。可惜的是，今天从酒店到圣何塞·德班国际机场（SJD）的行程却令人大失所望。
我们的司机古斯塔沃几乎没理会我们。尽管我们试图攀谈，但他全程都保持沉默。更令人担忧的是，我们明明说要乘坐美国航空回美国，以为他会知道国际航班出发时把我们送到2号航站楼。结果，他却把我们送到了1号航站楼，而那里只允许国内航班。还没等我们意识到错误并询问，他就已经开车走了。
我们不得不自己摸索着前往正确的航站楼，最后不得不额外付费打车才能到达。这种疏忽和沟通不畅令人失望，尤其是对于一家我们信任多年的公司来说。我们希望这只是个例，但这无疑让我们的旅程戛然而止。
我们的司机古斯塔沃几乎没理会我们。尽管我们试图攀谈，但他全程都保持沉默。更令人担忧的是，我们明明说要乘坐美国航空回美国，以为他会知道国际航班出发时把我们送到2号航站楼。结果，他却把我们送到了1号航站楼，而那里只允许国内航班。还没等我们意识到错误并询问，他就已经开车走了。
我们不得不自己摸索着前往正确的航站楼，最后不得不额外付费打车才能到达。这种疏忽和沟通不畅令人失望，尤其是对于一家我们信任多年的公司来说。我们希望这只是个例，但这无疑让我们的旅程戛然而止。
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