旅行
账户
Tripadvisor用户
Unsafe ride and no interest in taking any accountability
Hestasport - Riding Tours的点评
点评：I want to share my review so riders in the future can make an informed decision about whether they want to use this company or not. Overall I would strongly recommend inexperienced riders to think twice before riding with this company. It was very unsafe. The horse I rode was lacking energy the entire ride and suddenly towards the end when we were almost back to the staple the horse went wild and started dashing towards some grassy area without warning. I was thrown off the horse and whiplashed. Luckily I had a helmet on so I avoided serious concussions but my neck took several days to heal from the whiplash and was in great pain the whole time.
We originally were going to do water rafting with another company booked via Hestasport after the horseback riding and due to my injury had to cancel. Hestasport took no responsibilities in helping us cancel the reservation or issuing a refund despite it’s their horse that went wild and injured me. They didn’t apologize and mentioned it’s our responsibility to call the rafting company. When we called the rafting company Vikings Rafting they were very understanding and mentioned they would issue us a refund. However, later on we learned from them Hestasport had the money the whole time and we had to reach out to Hestasport again. After multiple back and forth we finally got the refund for the water rafting and no apology or compensation for the unsafe horseback ride. I wish we never rode horses with them and went water rafting instead.
We originally were going to do water rafting with another company booked via Hestasport after the horseback riding and due to my injury had to cancel. Hestasport took no responsibilities in helping us cancel the reservation or issuing a refund despite it’s their horse that went wild and injured me. They didn’t apologize and mentioned it’s our responsibility to call the rafting company. When we called the rafting company Vikings Rafting they were very understanding and mentioned they would issue us a refund. However, later on we learned from them Hestasport had the money the whole time and we had to reach out to Hestasport again. After multiple back and forth we finally got the refund for the water rafting and no apology or compensation for the unsafe horseback ride. I wish we never rode horses with them and went water rafting instead.
翻译：我想分享我的评论，以便将来的骑手可以就他们是否要使用这家公司做出明智的决定。总的来说，我强烈建议没有经验的骑手在乘坐这家公司之前三思而后行。这是非常不安全的。我骑的那匹马在整个骑行过程中都缺乏能量，当我们几乎回到主食时，突然接近尾声，这匹马变得狂野，开始毫无征兆地冲向一些草地。我被甩下马并被鞭打。幸运的是我戴了头盔，所以我避免了严重的脑震荡，但我的脖子花了几天时间才从鞭打中恢复过来，而且一直都非常疼痛。
我们原本打算在骑马后与另一家通过 Hestasport 预订的公司进行水上漂流，但由于我受伤不得不取消。 Hestasport 不负责帮助我们取消预订或退款，尽管是他们的马发狂并伤害了我。他们没有道歉，并提到我们有责任打电话给漂流公司。当我们致电漂流公司 Vikings Rafting 时，他们非常理解并提到他们会向我们退款。然而，后来我们从他们那里得知，Hestasport 一直都有这笔钱，我们不得不再次联系 Hestasport。经过多次来回，我们终于得到了水上漂流的退款，并且没有为不安全的骑马活动道歉或赔偿。我希望我们从不和他们一起骑马，而是去漂流。
我们原本打算在骑马后与另一家通过 Hestasport 预订的公司进行水上漂流，但由于我受伤不得不取消。 Hestasport 不负责帮助我们取消预订或退款，尽管是他们的马发狂并伤害了我。他们没有道歉，并提到我们有责任打电话给漂流公司。当我们致电漂流公司 Vikings Rafting 时，他们非常理解并提到他们会向我们退款。然而，后来我们从他们那里得知，Hestasport 一直都有这笔钱，我们不得不再次联系 Hestasport。经过多次来回，我们终于得到了水上漂流的退款，并且没有为不安全的骑马活动道歉或赔偿。我希望我们从不和他们一起骑马，而是去漂流。
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
