旅行
账户
Tripadvisor用户
uncaring and unprofessional service
Balicab - Private Day Tours的点评
点评：a day tour was booked on 13 september and was assured that unlimited kilometers for 10 hours will be available. However the driver was not willing to travel far distances.
i asked him to take us to kintamani from ubud and from there to Ulun Danu Batur before leaving for kuta. however the driver firstly refused and then demanded extra money for this tour. his explanation being that it is not a part of the tour. I was baffled as a tour is to be made by a customer and if more time is consumed then driver shall be paid extra. The money was not the issue but then any limitations ought to eb dfined in the price.
His behaviour scared my wife to the extent that i was willing to leave the taxi at kintamani itself. However for the fear of being stranded, i asked him to take to kuta, which was our next place of stay.
I tried to contact the customer service but there was no response from customer service and rather there was a kurt response in late evening, when informed that this was highly unprofessional and has costed me a day at bali, that it is so in the hospitality sector. I have the messages on my phone to prove this.
I have used the services on previous occassions and first time the driver was excellent but now it is highly unprofessional and unimaginable.
i asked him to take us to kintamani from ubud and from there to Ulun Danu Batur before leaving for kuta. however the driver firstly refused and then demanded extra money for this tour. his explanation being that it is not a part of the tour. I was baffled as a tour is to be made by a customer and if more time is consumed then driver shall be paid extra. The money was not the issue but then any limitations ought to eb dfined in the price.
His behaviour scared my wife to the extent that i was willing to leave the taxi at kintamani itself. However for the fear of being stranded, i asked him to take to kuta, which was our next place of stay.
I tried to contact the customer service but there was no response from customer service and rather there was a kurt response in late evening, when informed that this was highly unprofessional and has costed me a day at bali, that it is so in the hospitality sector. I have the messages on my phone to prove this.
I have used the services on previous occassions and first time the driver was excellent but now it is highly unprofessional and unimaginable.
翻译：9 月 13 日预订了一日游，并保证 10 小时内不限里程。但是司机不愿意长途旅行。
我请他带我们从乌布到金塔马尼，再从那里到乌伦达努巴杜尔，然后再去库塔。但是司机先是拒绝了，然后要求为这次旅行支付额外的费用。他的解释是这不是旅行的一部分。我很困惑，因为旅行是由客户进行的，如果花费更多时间，司机将获得额外报酬。钱不是问题，但任何限制都应该在价格中定义。
他的行为吓坏了我的妻子，以至于我愿意把出租车留在金塔马尼。然而，由于害怕被困，我让他带我们去库塔，那是我们的下一个停留地。
我尝试联系客服，但客服没有回应，而是在深夜才收到 Kurt 的回复，告知我这种行为非常不专业，让我在巴厘岛浪费了一天时间，酒店业就是这样。我手机上的信息可以证明这一点。
我以前使用过这项服务，第一次使用时司机表现非常出色，但现在却非常不专业，令人难以想象。
我请他带我们从乌布到金塔马尼，再从那里到乌伦达努巴杜尔，然后再去库塔。但是司机先是拒绝了，然后要求为这次旅行支付额外的费用。他的解释是这不是旅行的一部分。我很困惑，因为旅行是由客户进行的，如果花费更多时间，司机将获得额外报酬。钱不是问题，但任何限制都应该在价格中定义。
他的行为吓坏了我的妻子，以至于我愿意把出租车留在金塔马尼。然而，由于害怕被困，我让他带我们去库塔，那是我们的下一个停留地。
我尝试联系客服，但客服没有回应，而是在深夜才收到 Kurt 的回复，告知我这种行为非常不专业，让我在巴厘岛浪费了一天时间，酒店业就是这样。我手机上的信息可以证明这一点。
我以前使用过这项服务，第一次使用时司机表现非常出色，但现在却非常不专业，令人难以想象。
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