点评:Me and my three kids have just returned from a 4 day break at Kielder Waterside. I can't thank you enough for an incredible break. Travelling alone with three children can be hard, but you guys made it wonderful. The activities booked were brilliant and the almost private use of the pool made a mum who worries about their kids annoying others so much more relaxed.
It is rare for "kids eat free" to actually mean that with a 1 adult to 3 kids ratio. But with you...it did. I'm so grateful for that.
Everyone we met during our time with you were so helpful and kind. Your team are such a credit to you. Having worked in hospitality my entire career, I can be a harsh critic. But you guys all nailed it. Every touch point was personalised and friendly....from the "welcome" scrabble, prosecco in the lodge, unexpected play station, dvd hire. The list goes on and on.
Everyone was significant in making our stay magical, but I wanted to give a very special shout out to Brandon and Joanne. Your kindness to me and my children made our stay.
We can't wait to come back.
Kind regards,
Catharine Anderson (Lodge 19, 14th - 18th October).
翻译:我和三个孩子刚刚从 Kielder Waterside 度假 4 天回来。我非常感谢你们,让我度过了一个难忘的假期。独自带着三个孩子旅行可能很难,但你们让这一切变得美妙。预订的活动非常棒,游泳池几乎是私人使用,这让一位担心孩子打扰别人的妈妈放松了很多。
“儿童免费用餐”实际上意味着 1 个成人对 3 个儿童的比例,这种情况很少见。但你们……确实如此。我对此非常感激。
我们在你们那里遇到的每个人都非常乐于助人和善良。你们的团队真是你们的功劳。我整个职业生涯都在酒店业工作,我可能会是一个严厉的批评者。但你们都做到了。每一个接触点都是个性化和友好的……从“欢迎”拼字游戏、小屋里的普罗塞克起泡酒、意想不到的游戏站、DVD 租赁。名单很长。
每个人都为我们的住宿增添了魔力,但我要特别感谢 Brandon 和 Joanne。你们对我和我孩子的善意让我们的住宿更加愉快。
我们迫不及待地想回来。
诚挚的问候,
Catharine Anderson(19 号旅馆,10 月 14 日至 18 日)。