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Title: Disappointing Experience on the Blue Train – A Legacy Lost
The Blue Train的点评
点评：My wife and I embarked on the Blue Train from Cape Town to Pretoria, departing Thursday, 10 July with high hopes of a once-in-a-lifetime experience. Unfortunately, what followed was a cascade of delays and poor service that left us disillusioned with what was meant to be one of South Africa’s crown jewels.
The journey began with a significant delay—our train left Cape Town at 17h30 instead of the scheduled 12h00. This not only disrupted our travel plans but meant we missed the scenic beauty of the Western Cape that we had specifically chosen this route to enjoy.
Upon reaching Touws River, we were faced with another six-hour delay. By Saturday morning in Kimberley, we were informed that due to technical issues, the train could not continue, and passengers would be transported to Pretoria by bus. At this point, we had completely lost faith in the experience and opted to rent a car at our own cost to complete our journey (receipts attached for reference in our formal complaint).
Onboard, while the staff were eager and courteous, they appeared overwhelmed, unsupported, and poorly managed. The level of service did not align with what is marketed as a luxury travel experience.
The Blue Train has a rich history and cultural significance—but what we experienced was a stark decline. It's heartbreaking to see a symbol of South African elegance operate so far below its potential. Until meaningful operational changes are made, I would advise fellow travelers to reconsider this option.
The journey began with a significant delay—our train left Cape Town at 17h30 instead of the scheduled 12h00. This not only disrupted our travel plans but meant we missed the scenic beauty of the Western Cape that we had specifically chosen this route to enjoy.
Upon reaching Touws River, we were faced with another six-hour delay. By Saturday morning in Kimberley, we were informed that due to technical issues, the train could not continue, and passengers would be transported to Pretoria by bus. At this point, we had completely lost faith in the experience and opted to rent a car at our own cost to complete our journey (receipts attached for reference in our formal complaint).
Onboard, while the staff were eager and courteous, they appeared overwhelmed, unsupported, and poorly managed. The level of service did not align with what is marketed as a luxury travel experience.
The Blue Train has a rich history and cultural significance—but what we experienced was a stark decline. It's heartbreaking to see a symbol of South African elegance operate so far below its potential. Until meaningful operational changes are made, I would advise fellow travelers to reconsider this option.
翻译：我和妻子于7月10日星期四从开普敦出发，乘坐蓝色列车前往比勒陀利亚，满怀期待地期待着一次千载难逢的体验。然而，接踵而至的延误和糟糕的服务让我们对这趟南非瑰宝之旅彻底失望。
旅程伊始就出现了严重的延误——我们的火车下午5点30分从开普敦出发，而不是原定的中午12点。这不仅打乱了我们的旅行计划，也让我们错过了我们特意选择这条路线欣赏西开普省的美景。
抵达图斯河后，我们又面临了六个小时的延误。周六早上，我们到达金伯利后被告知，由于技术故障，火车无法继续运行，乘客将乘坐巴士前往比勒陀利亚。此时，我们对这次旅程彻底失去了信心，选择自费租车完成旅程（附上收据，供我们正式投诉时参考）。
在车上，虽然工作人员热情周到，但似乎有些不知所措，得不到任何支持，管理也很糟糕。服务水平与其宣传的奢华旅行体验不符。
蓝色列车历史悠久，文化底蕴深厚，但我们所经历的却是它急剧的衰落。看到南非优雅的象征如此未能充分发挥其潜力，令人心碎。在运营方式发生重大改变之前，我建议各位旅客重新考虑这一选择。
旅程伊始就出现了严重的延误——我们的火车下午5点30分从开普敦出发，而不是原定的中午12点。这不仅打乱了我们的旅行计划，也让我们错过了我们特意选择这条路线欣赏西开普省的美景。
抵达图斯河后，我们又面临了六个小时的延误。周六早上，我们到达金伯利后被告知，由于技术故障，火车无法继续运行，乘客将乘坐巴士前往比勒陀利亚。此时，我们对这次旅程彻底失去了信心，选择自费租车完成旅程（附上收据，供我们正式投诉时参考）。
在车上，虽然工作人员热情周到，但似乎有些不知所措，得不到任何支持，管理也很糟糕。服务水平与其宣传的奢华旅行体验不符。
蓝色列车历史悠久，文化底蕴深厚，但我们所经历的却是它急剧的衰落。看到南非优雅的象征如此未能充分发挥其潜力，令人心碎。在运营方式发生重大改变之前，我建议各位旅客重新考虑这一选择。
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