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Deeply disappointing trip.
The Blue Train的点评
点评：Deeply Disappointing Experience on the Blue Train – No Response from Operator
We travelled on the Blue Train from Pretoria to Cape Town (8–10 September) to celebrate my husband’s retirement—a once-in-a-lifetime journey we hoped would reflect the luxury and refinement the Blue Train is known for. Unfortunately, the experience fell far short of expectations.
Service Failures:
• Our assigned butleress was unresponsive and failed to return after her initial visit. We had to seek assistance from another staff member.
• Communication throughout the journey was vague, inconsistent, and often inaccurate.
Operational Disruptions:
• Departure was delayed by 1.5 hours with no clear explanation.
• The cabin ran out of water and had no Wi-Fi.
• A 4-hour unscheduled stop occurred due to technical issues.
• The train stopped overnight in a poorly lit, unsafe area.
• The Kimberley stop was replaced with Bloemfontein without prior notice.
• The cabin’s air conditioning malfunctioned, making the environment uncomfortably hot.
• Arrival was nearly 7 hours late—revised multiple times from 6:00 PM to 1:00 AM.
Experience Impact:
• The final six hours of the journey were spent in darkness, robbing us of the iconic Table Mountain view and the scenic conclusion we had anticipated.
We submitted a formal complaint. As of today—over six weeks since the journey—we have received only that they were waiting a response.
This was meant to be a premium, celebratory experience. Instead, it was uncomfortable, poorly managed, and deeply disappointing. We expected better from a brand that markets itself as a five-star hotel on rails.
We travelled on the Blue Train from Pretoria to Cape Town (8–10 September) to celebrate my husband’s retirement—a once-in-a-lifetime journey we hoped would reflect the luxury and refinement the Blue Train is known for. Unfortunately, the experience fell far short of expectations.
Service Failures:
• Our assigned butleress was unresponsive and failed to return after her initial visit. We had to seek assistance from another staff member.
• Communication throughout the journey was vague, inconsistent, and often inaccurate.
Operational Disruptions:
• Departure was delayed by 1.5 hours with no clear explanation.
• The cabin ran out of water and had no Wi-Fi.
• A 4-hour unscheduled stop occurred due to technical issues.
• The train stopped overnight in a poorly lit, unsafe area.
• The Kimberley stop was replaced with Bloemfontein without prior notice.
• The cabin’s air conditioning malfunctioned, making the environment uncomfortably hot.
• Arrival was nearly 7 hours late—revised multiple times from 6:00 PM to 1:00 AM.
Experience Impact:
• The final six hours of the journey were spent in darkness, robbing us of the iconic Table Mountain view and the scenic conclusion we had anticipated.
We submitted a formal complaint. As of today—over six weeks since the journey—we have received only that they were waiting a response.
This was meant to be a premium, celebratory experience. Instead, it was uncomfortable, poorly managed, and deeply disappointing. We expected better from a brand that markets itself as a five-star hotel on rails.
翻译：令人深感失望的蓝色列车体验——列车员未回应
我们乘坐蓝色列车从比勒陀利亚前往开普敦（9月8日至10日），庆祝我丈夫退休——这是一次千载难逢的旅程，我们希望它能体现蓝色列车闻名遐迩的奢华与精致。然而，这次体验远未达到预期。
服务失误：
• 我们指定的女管家没有回应，第一次上门后就再也没有回来。我们不得不寻求其他工作人员的帮助。
• 整个旅程的沟通含糊不清、前后矛盾，而且经常不准确。
运营中断：
• 出发延误1.5小时，且没有明确的解释。
• 车厢缺水，没有Wi-Fi。
• 由于技术故障，列车临时停靠了4个小时。
• 列车在光线昏暗、不安全的区域过夜。
• 金伯利站被临时改为布隆方丹站，且未事先通知。
• 车厢空调故障，导致车内闷热难耐。
• 到达时间晚了近7个小时，从下午6点到凌晨1点多次修改。
体验影响：
• 旅程的最后六个小时都在黑暗中度过，我们错过了标志性的桌山景观和期待已久的壮丽景色。
我们提交了正式投诉。截至今天——旅程开始六周多后——我们只收到他们正在等待回复的消息。
这本应是一次高端、令人愉悦的体验。结果却令人不适、管理不善，令人深感失望。对于一个标榜自己是五星级酒店的品牌，我们原本期待的应该更高。
我们乘坐蓝色列车从比勒陀利亚前往开普敦（9月8日至10日），庆祝我丈夫退休——这是一次千载难逢的旅程，我们希望它能体现蓝色列车闻名遐迩的奢华与精致。然而，这次体验远未达到预期。
服务失误：
• 我们指定的女管家没有回应，第一次上门后就再也没有回来。我们不得不寻求其他工作人员的帮助。
• 整个旅程的沟通含糊不清、前后矛盾，而且经常不准确。
运营中断：
• 出发延误1.5小时，且没有明确的解释。
• 车厢缺水，没有Wi-Fi。
• 由于技术故障，列车临时停靠了4个小时。
• 列车在光线昏暗、不安全的区域过夜。
• 金伯利站被临时改为布隆方丹站，且未事先通知。
• 车厢空调故障，导致车内闷热难耐。
• 到达时间晚了近7个小时，从下午6点到凌晨1点多次修改。
体验影响：
• 旅程的最后六个小时都在黑暗中度过，我们错过了标志性的桌山景观和期待已久的壮丽景色。
我们提交了正式投诉。截至今天——旅程开始六周多后——我们只收到他们正在等待回复的消息。
这本应是一次高端、令人愉悦的体验。结果却令人不适、管理不善，令人深感失望。对于一个标榜自己是五星级酒店的品牌，我们原本期待的应该更高。
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