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Emilia G
Double charged and rude manager
Savoy Cinema的点评
点评：I went to see film with my daughter. Paid for tickets online and went to collect them at the till. I also paid for some snacks. The card terminal printed the confirmation of the transaction and all appeared fine however a second letter I was told that the transaction didn't go through. No confirmation of declined transaction was given to me and my bank account showes the amount had been credited as well as my card statement shows the same, so I shown this to the staff and she said that's fine. However a second later I am being shouted over by another lady whom I shown the transactions to ahain and that it had gone through on my end. She then started shouting at me on front of all customers that the transaction is not showing on her till and she ripped sweets out of my daughter hand saying I haven't paid for them, even though I have! So couple of words later I walked off the till leaving the snacks behind but she jumped from behind the till saying I cannot go and watch the film and that staff must not give me my tickets I have paid for! She said she is general manager at the cinema and that she knows the best as the tills are not always the best and this is happening there a lot of time to a lot of customers. My daughter started to cry as the situation had stressed her out seeing this lafy shouting and not allowing us to go and watch the film but also because she couldn't have her snacks I have paid for. Then the manager asked me to go back to the till and pay again if we wanted the snacks and cinema tickets. So she basically made me pay twice for our snacks. Any customers who have been in similar situation that the transaction didn't show on the till, please check your bank statements if you haven't paid twice. I will be taking this matter further.
翻译：我和女儿去看电影。我在网上买票，然后去收银台取票。我还付了一些零食钱。刷卡机打印了交易确认信息，一切看起来都正常，但是第二封信告诉我交易没有成功。我没有收到任何交易被拒的确认信息，我的银行账户和信用卡账单上都显示金额已到账，于是我把信息给工作人员看，她说没问题。然而一秒钟后，另一位女士冲我吼了过来，我又把交易信息给她看了，说交易已经成功了。然后她当着所有顾客的面冲我吼，说她的收银台上没有显示这笔交易，还从我女儿手里抢走了糖果，说我还没付钱，但我已经付过钱了！几句话之后，我离开了收银台，留下了零食，但她突然从收银台后面跳了出来，说我不能去看电影，工作人员一定不能把我已经付钱的票给我！她说她是电影院的总经理，她最了解情况，因为收银台并不总是最好的，这种情况经常发生在很多顾客身上。我的女儿开始哭了，因为看到这种懒惰的叫喊声，不让我们去看电影，而且她不能吃我已经付钱买的零食，这让她很紧张。然后经理让我回到收银台再次付款，如果我们想要零食和电影票的话。所以她基本上让我为我们的零食付了两次钱。任何遇到过类似情况的顾客，如果交易没有显示在收银台上，请查看你的银行对账单，看看你是否付了两次钱。我会进一步处理此事。
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