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melanie c
Not Isle of Wight hospitality a disgrace don’t go.
Lakeside Park Hotel - Spa的点评
点评：Lakeside
What a disappointment!
I hope the management read this as their staff were not interested.
Where do I start.
We had prebooked.
The spa is very small and was very busy.
The staff are very rude and unhelpful.
The steam room was not working as they were waiting for a bit to fix it, so it would have been nice to have let us know before we had arrived.
No robes included perhaps it would have been a nice touch to offer this as a gesture of compensation for no steam room.
Changing rooms and showers did not look clean. Lack of changing facilities also.
Afternoon tea.
There were pieces of food under our table from previous Customers I can only assume.
Tea arrived and was luke warm.
Afternoon tea tier tower was put in front of me and plate of sandwiches in front of my partner. We then had to rearrange the table ourselves so they were in middle of the table.
Sandwiches were ok, scones were very nice warm and light. There was lots of jam and cream.
Cakes were revolting.
This was £78 for spa! And afternoon tea for 2 it was not worth it and very expensive.
Not a good experience, I am a local and would not advise anyone to visit this hotel it is a discredit and a disgrace to what the Isle of Wight has to offer.
This hotel had just been closed for maintenance and refresh for the whole of January. It still looked tatty and things not working.
Staff at this hotel have no idea if service, they are robotic. Management of this hotel needs a wake up call. There is a limit to how many people will book unsuspectingly you will eventually run out of customers.
What a disappointment!
I hope the management read this as their staff were not interested.
Where do I start.
We had prebooked.
The spa is very small and was very busy.
The staff are very rude and unhelpful.
The steam room was not working as they were waiting for a bit to fix it, so it would have been nice to have let us know before we had arrived.
No robes included perhaps it would have been a nice touch to offer this as a gesture of compensation for no steam room.
Changing rooms and showers did not look clean. Lack of changing facilities also.
Afternoon tea.
There were pieces of food under our table from previous Customers I can only assume.
Tea arrived and was luke warm.
Afternoon tea tier tower was put in front of me and plate of sandwiches in front of my partner. We then had to rearrange the table ourselves so they were in middle of the table.
Sandwiches were ok, scones were very nice warm and light. There was lots of jam and cream.
Cakes were revolting.
This was £78 for spa! And afternoon tea for 2 it was not worth it and very expensive.
Not a good experience, I am a local and would not advise anyone to visit this hotel it is a discredit and a disgrace to what the Isle of Wight has to offer.
This hotel had just been closed for maintenance and refresh for the whole of January. It still looked tatty and things not working.
Staff at this hotel have no idea if service, they are robotic. Management of this hotel needs a wake up call. There is a limit to how many people will book unsuspectingly you will eventually run out of customers.
翻译：湖畔
真令人失望！
我希望管理层看到这个消息，因为他们的员工不感兴趣。
我该从哪里开始呢？
我们已经预订了。
水疗中心很小，人很多。
工作人员很粗鲁，不愿意提供帮助。
蒸汽房坏了，因为他们在等着修好，所以最好在我们到达之前通知我们。
没有浴袍，也许提供浴袍作为没有蒸汽房的补偿会是一个不错的举动。
更衣室和淋浴间看起来不干净。也缺少更衣设施。
下午茶。
我只能猜测，我们的桌子下面有以前顾客留下的食物残渣。
茶端上来时是温热的。
下午茶层塔放在我面前，三明治盘放在我伴侣面前。然后我们不得不自己重新摆放桌子，让它们放在桌子中间。
三明治还可以，烤饼很热很轻。果酱和奶油太多了。
蛋糕太难吃了。
水疗要 78 英镑！两人的下午茶不值得，而且非常昂贵。
体验不好，我是当地人，不建议任何人来这家酒店，这是怀特岛的耻辱。
这家酒店刚刚关闭，进行整个 1 月的维修和翻新。它看起来仍然很破旧，东西都坏了。
这家酒店的员工不知道服务，他们就像机器人一样。这家酒店的管理层需要警醒。毫无戒心地预订的人数是有限的，最终顾客会流失。
真令人失望！
我希望管理层看到这个消息，因为他们的员工不感兴趣。
我该从哪里开始呢？
我们已经预订了。
水疗中心很小，人很多。
工作人员很粗鲁，不愿意提供帮助。
蒸汽房坏了，因为他们在等着修好，所以最好在我们到达之前通知我们。
没有浴袍，也许提供浴袍作为没有蒸汽房的补偿会是一个不错的举动。
更衣室和淋浴间看起来不干净。也缺少更衣设施。
下午茶。
我只能猜测，我们的桌子下面有以前顾客留下的食物残渣。
茶端上来时是温热的。
下午茶层塔放在我面前，三明治盘放在我伴侣面前。然后我们不得不自己重新摆放桌子，让它们放在桌子中间。
三明治还可以，烤饼很热很轻。果酱和奶油太多了。
蛋糕太难吃了。
水疗要 78 英镑！两人的下午茶不值得，而且非常昂贵。
体验不好，我是当地人，不建议任何人来这家酒店，这是怀特岛的耻辱。
这家酒店刚刚关闭，进行整个 1 月的维修和翻新。它看起来仍然很破旧，东西都坏了。
这家酒店的员工不知道服务，他们就像机器人一样。这家酒店的管理层需要警醒。毫无戒心地预订的人数是有限的，最终顾客会流失。
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