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Megan W
Unsafe Experience - do not go with young children!
Spaceworld Soft Play的点评
点评：We visited Space World in Prescot on Sunday, 29 June 2025, with our 7-month-old baby, expecting a fun and safe soft play experience. Sadly, our visit was cut short due to a number of serious safety concerns.
The 0–3 year old area — which is the only section suitable for babies — was filled with much older children running wild, throwing toys, and even riding wheeled toys down the slides. At one point, I had to step in and stop an older child myself because there were no staff supervising the area. This made it completely unsafe for our baby, and we were forced to leave early.
To make matters worse, there was a man asleep in the middle of the play area for over 25 minutes. Although staff acted when we alerted them, there should have been proactive supervision — especially in a venue designed for young children.
I raised these concerns directly with Space World and received an apology, but no resolution or offer of a refund. Considering we paid for a service we couldn’t safely use, it’s disappointing that nothing further was done.
I would not recommend this venue to parents of babies or toddlers unless significant changes are made to ensure proper safety and supervision.
The 0–3 year old area — which is the only section suitable for babies — was filled with much older children running wild, throwing toys, and even riding wheeled toys down the slides. At one point, I had to step in and stop an older child myself because there were no staff supervising the area. This made it completely unsafe for our baby, and we were forced to leave early.
To make matters worse, there was a man asleep in the middle of the play area for over 25 minutes. Although staff acted when we alerted them, there should have been proactive supervision — especially in a venue designed for young children.
I raised these concerns directly with Space World and received an apology, but no resolution or offer of a refund. Considering we paid for a service we couldn’t safely use, it’s disappointing that nothing further was done.
I would not recommend this venue to parents of babies or toddlers unless significant changes are made to ensure proper safety and supervision.
翻译：2025年6月29日，星期日，我们带着7个月大的宝宝去了普雷斯科特的太空世界，期待一次安全有趣的游乐体验。可惜的是，由于一系列严重的安全隐患，我们的行程被迫提前结束。
0-3岁儿童区——唯一适合婴儿的区域——挤满了年龄大得多的孩子，他们四处乱跑、扔玩具，甚至骑着带轮子的玩具滑滑梯。有一次，我不得不亲自上前阻止一个年龄较大的孩子，因为那里没有工作人员看管。这让我们的宝宝非常不安全，我们被迫提前离开。
更糟糕的是，一名男子在游乐区中央睡着了超过25分钟。虽然工作人员在我们报警后采取了行动，但他们应该主动进行监管——尤其是在一个专为幼儿设计的场所。
我直接向太空世界反映了这些问题，他们收到了道歉，但没有得到任何解决方案，也没有退款。考虑到我们花钱购买了一项无法安全使用的服务，却没有采取任何进一步的措施，真是令人失望。
除非做出重大改变以确保适当的安全和监督，否则我不会向婴幼儿的父母推荐这个场所。
0-3岁儿童区——唯一适合婴儿的区域——挤满了年龄大得多的孩子，他们四处乱跑、扔玩具，甚至骑着带轮子的玩具滑滑梯。有一次，我不得不亲自上前阻止一个年龄较大的孩子，因为那里没有工作人员看管。这让我们的宝宝非常不安全，我们被迫提前离开。
更糟糕的是，一名男子在游乐区中央睡着了超过25分钟。虽然工作人员在我们报警后采取了行动，但他们应该主动进行监管——尤其是在一个专为幼儿设计的场所。
我直接向太空世界反映了这些问题，他们收到了道歉，但没有得到任何解决方案，也没有退款。考虑到我们花钱购买了一项无法安全使用的服务，却没有采取任何进一步的措施，真是令人失望。
除非做出重大改变以确保适当的安全和监督，否则我不会向婴幼儿的父母推荐这个场所。
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