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Michelle H
I would not recommend this jewellers
Dara Gems & Jewellery的点评
点评：⚠️ Extremely disappointing experience — I would not recommend this jeweller
I am extremely disappointed with my experience with this jeweller and feel that people should be aware of what happened before spending their money here.
While on holiday in Sri Lanka, a group of us visited this jeweller and collectively spent a significant amount of money. I personally spent around €500 on a ring, which I was told was 14-karat gold.
Unfortunately, the experience since purchasing the ring has been appalling.
The ring fell onto the ground and one of the gemstones came out. I contacted the jeweller, and what should have been a straightforward matter turned into a six-month ordeal just to have the stones sent over to Ireland.
When the stones finally arrived, they were the wrong size.
I then took the stones to a jeweller in Ireland, where I was told that the stones could not simply be inserted and, more seriously, I was also told that the quality of the gold did not appear to be good enough for the work required. This was particularly concerning given that I had been told the ring was 14-karat gold.
After contacting the original jeweller again, rather than resolving the matter, I was asked to spend more money to have the stones inserted. I have already spent €500 on the ring, endured six months of delays and received incorrect stones. I am not prepared to spend any more money trying to rectify a problem that should never have occurred.
I requested a refund, which I believe is entirely reasonable in these circumstances. Instead, I have been told that they will only offer an exchange.
At this stage, I do not want another ring. I do not want to spend another six months dealing with this company. I do not want to spend any more money. I simply want the matter resolved appropriately.
The customer service throughout this entire experience has been extremely disappointing. For a company that had multiple customers from our group spending substantial amounts of money, I expected a much higher standard of service and accountability.
My advice to anyone considering buying jewellery here: think very carefully before spending your money. My experience has been six months of delays, incorrect gemstones, additional costs being requested and an unwillingness to provide the refund I have requested.
I am extremely disappointed with my experience with this jeweller and feel that people should be aware of what happened before spending their money here.
While on holiday in Sri Lanka, a group of us visited this jeweller and collectively spent a significant amount of money. I personally spent around €500 on a ring, which I was told was 14-karat gold.
Unfortunately, the experience since purchasing the ring has been appalling.
The ring fell onto the ground and one of the gemstones came out. I contacted the jeweller, and what should have been a straightforward matter turned into a six-month ordeal just to have the stones sent over to Ireland.
When the stones finally arrived, they were the wrong size.
I then took the stones to a jeweller in Ireland, where I was told that the stones could not simply be inserted and, more seriously, I was also told that the quality of the gold did not appear to be good enough for the work required. This was particularly concerning given that I had been told the ring was 14-karat gold.
After contacting the original jeweller again, rather than resolving the matter, I was asked to spend more money to have the stones inserted. I have already spent €500 on the ring, endured six months of delays and received incorrect stones. I am not prepared to spend any more money trying to rectify a problem that should never have occurred.
I requested a refund, which I believe is entirely reasonable in these circumstances. Instead, I have been told that they will only offer an exchange.
At this stage, I do not want another ring. I do not want to spend another six months dealing with this company. I do not want to spend any more money. I simply want the matter resolved appropriately.
The customer service throughout this entire experience has been extremely disappointing. For a company that had multiple customers from our group spending substantial amounts of money, I expected a much higher standard of service and accountability.
My advice to anyone considering buying jewellery here: think very carefully before spending your money. My experience has been six months of delays, incorrect gemstones, additional costs being requested and an unwillingness to provide the refund I have requested.
翻译：⚠️ 极其令人失望的体验——我不推荐这家珠宝店
我对在这家珠宝店的购物体验感到极度失望，觉得大家在在此消费前应当了解实际情况。
在斯里兰卡度假时，我们一行人光顾了这家珠宝店，总共花费了相当大的一笔钱。我个人购买了一枚戒指，花费约500欧元，店员告诉我那是一枚14K金戒指。
可惜的是……自购买这枚戒指以来，我的经历简直糟糕透顶。
戒指掉在地上后，其中一颗宝石脱落了。我联系了珠宝商，本该是个简单的问题，结果却演变成了一场持续六个月的折腾——仅仅是为了让那些宝石被寄送到爱尔兰。
当宝石终于送到时，却发现尺寸不对。
于是我把宝石带到了爱尔兰的一家珠宝店，店员告诉我这些宝石根本无法直接嵌入戒指，更严重的是……我还被告知，黄金的品质似乎达不到制作要求。这一点尤其令人担忧，因为我原先得知这枚戒指是用14K金制成的。
在再次联系原珠宝商后，问题并未得到解决，反而他们要求我支付更多费用来镶嵌宝石。我已经在这枚戒指上花费了500欧元，经历了六个月的延误，最后得到的还是不符合要求的宝石。我不愿意再花钱去解决一个本就不该出现的问题。
我申请退款，在此情况下我觉得这一要求完全合理。然而，对方却告知我他们只能提供换货服务。
目前，我并不想要另一枚戒指。我也不想再花六个月的时间与这家公司周旋。我不想再花一分钱。我只希望这个问题能得到妥善解决。在整个购买过程中，客户服务表现得极其令人失望。对于一家有我们团队中多位客户大量消费的商家而言，我原本期望它能提供更高水准的服务与责任感。
给任何考虑在此购买珠宝的人的建议是：在掏钱之前务必仔细斟酌。就我的经历而言，整个过程出现了长达六个月的延误，还出现了宝石种类不符的问题。正在索要额外费用，而且不愿退还我所要求的款项。
我对在这家珠宝店的购物体验感到极度失望，觉得大家在在此消费前应当了解实际情况。
在斯里兰卡度假时，我们一行人光顾了这家珠宝店，总共花费了相当大的一笔钱。我个人购买了一枚戒指，花费约500欧元，店员告诉我那是一枚14K金戒指。
可惜的是……自购买这枚戒指以来，我的经历简直糟糕透顶。
戒指掉在地上后，其中一颗宝石脱落了。我联系了珠宝商，本该是个简单的问题，结果却演变成了一场持续六个月的折腾——仅仅是为了让那些宝石被寄送到爱尔兰。
当宝石终于送到时，却发现尺寸不对。
于是我把宝石带到了爱尔兰的一家珠宝店，店员告诉我这些宝石根本无法直接嵌入戒指，更严重的是……我还被告知，黄金的品质似乎达不到制作要求。这一点尤其令人担忧，因为我原先得知这枚戒指是用14K金制成的。
在再次联系原珠宝商后，问题并未得到解决，反而他们要求我支付更多费用来镶嵌宝石。我已经在这枚戒指上花费了500欧元，经历了六个月的延误，最后得到的还是不符合要求的宝石。我不愿意再花钱去解决一个本就不该出现的问题。
我申请退款，在此情况下我觉得这一要求完全合理。然而，对方却告知我他们只能提供换货服务。
目前，我并不想要另一枚戒指。我也不想再花六个月的时间与这家公司周旋。我不想再花一分钱。我只希望这个问题能得到妥善解决。在整个购买过程中，客户服务表现得极其令人失望。对于一家有我们团队中多位客户大量消费的商家而言，我原本期望它能提供更高水准的服务与责任感。
给任何考虑在此购买珠宝的人的建议是：在掏钱之前务必仔细斟酌。就我的经历而言，整个过程出现了长达六个月的延误，还出现了宝石种类不符的问题。正在索要额外费用，而且不愿退还我所要求的款项。
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