旅行
账户
Kirby S
Awful customer service after the instructor handcam did not record. Absolutely disgusting response.
Skydive Swansea的点评
点评：I would have given this a 5 star review if I were reviewing the experience at Swansea in itself, but unfortunately it's the poor customer service after that I am so disappointed with.
I booked the full package of 15'000 feet and the Totally Epic video package which included the Freefall Photographer and the Instructor Handcam. This was for a special 40th birthday present for my Fiancé. This cost a lot of money at £557 and I had saved for a very long time for this as I knew it was something my Fiancé had always wanted to do.
As I said, the experience itself was incredible and the staff at Swansea were lovely and really helpful. We were told to expect all media (photos and all videos) in a few days. When we received the media link I noticed that the Handcam footage link was not there, only the freefall photographer footage. I called the main Salisbury telephone number to ask when we would receive this only to be told by the manager "oh sorry, there's a note on your file that says our equipment malfunctioned and it did not record anything so we don't have it". Understandably I was extremely upset about this and asked what could be done about it and he said "nothing now, we don't have the footage but I will just refund you £40". As you can imagine I was absolutely disgusted by this response. I had paid £557 for this package and not received the full experience of what I had paid for and the manager just did not seem to care one bit. I asked if my Fiancé could come back and do it again to capture the Handcam footage and he said "no we won't be doing that and all I can offer you is a £40 refund". I said I was not happy and very upset and wanted to speak to someone else and escalate my complaint and he said "well I am the manager and I have already told you what we can do about it".
I am so so upset and I will be emailing the company to try and take this further as I am sure you can appreciate this is absolutely not acceptable. Just be warned that if this should happen to you, this is the awful customer service and response that you will get. Absolutely disgusting really.
I booked the full package of 15'000 feet and the Totally Epic video package which included the Freefall Photographer and the Instructor Handcam. This was for a special 40th birthday present for my Fiancé. This cost a lot of money at £557 and I had saved for a very long time for this as I knew it was something my Fiancé had always wanted to do.
As I said, the experience itself was incredible and the staff at Swansea were lovely and really helpful. We were told to expect all media (photos and all videos) in a few days. When we received the media link I noticed that the Handcam footage link was not there, only the freefall photographer footage. I called the main Salisbury telephone number to ask when we would receive this only to be told by the manager "oh sorry, there's a note on your file that says our equipment malfunctioned and it did not record anything so we don't have it". Understandably I was extremely upset about this and asked what could be done about it and he said "nothing now, we don't have the footage but I will just refund you £40". As you can imagine I was absolutely disgusted by this response. I had paid £557 for this package and not received the full experience of what I had paid for and the manager just did not seem to care one bit. I asked if my Fiancé could come back and do it again to capture the Handcam footage and he said "no we won't be doing that and all I can offer you is a £40 refund". I said I was not happy and very upset and wanted to speak to someone else and escalate my complaint and he said "well I am the manager and I have already told you what we can do about it".
I am so so upset and I will be emailing the company to try and take this further as I am sure you can appreciate this is absolutely not acceptable. Just be warned that if this should happen to you, this is the awful customer service and response that you will get. Absolutely disgusting really.
翻译：如果我只是评价斯旺西的体验，我会给它打五星，但不幸的是，之后糟糕的客户服务让我非常失望。
我预订了 15'000 英尺的全套套餐和 Totally Epic 视频套餐，其中包括自由落体摄影师和教练手持摄像机。这是给我未婚夫的一份特别的 40 岁生日礼物。这花了不少钱，557 英镑，我为此存了很长时间，因为我知道这是我未婚夫一直想做的事情。
正如我所说，体验本身令人难以置信，斯旺西的工作人员非常可爱，非常乐于助人。我们被告知几天后会收到所有媒体（照片和所有视频）。当我们收到媒体链接时，我注意到没有手持摄像机镜头链接，只有自由落体摄影师镜头。我拨打了索尔兹伯里总机电话，询问何时能收到这些，经理却说：“哦，对不起，您的文件上有一条注释，说我们的设备出现故障，没有记录任何内容，所以我们没有”。可以理解的是，我对此非常沮丧，并询问可以做些什么，他说：“现在什么也没有了，我们没有录像，但我只会退还您 40 英镑”。你可以想象，我对这个回复感到非常反感。我为这个套餐支付了 557 英镑，却没有得到我所支付的全部体验，经理似乎一点也不在乎。我问我的未婚夫是否可以回来再拍一次 Handcam 录像，他说：“不，我们不会这样做，我只能给您 40 英镑的退款”。我说我很不高兴，非常沮丧，想找别人谈谈，升级我的投诉，他说：“好吧，我是经理，我已经告诉过你我们可以做些什么了”。
我非常非常沮丧，我会给公司发邮件，试图进一步处理此事，因为我相信你能理解这是绝对不可接受的。只是请注意，如果这种情况发生在你身上，你将得到糟糕的客户服务和回应。真的太恶心了。
我预订了 15'000 英尺的全套套餐和 Totally Epic 视频套餐，其中包括自由落体摄影师和教练手持摄像机。这是给我未婚夫的一份特别的 40 岁生日礼物。这花了不少钱，557 英镑，我为此存了很长时间，因为我知道这是我未婚夫一直想做的事情。
正如我所说，体验本身令人难以置信，斯旺西的工作人员非常可爱，非常乐于助人。我们被告知几天后会收到所有媒体（照片和所有视频）。当我们收到媒体链接时，我注意到没有手持摄像机镜头链接，只有自由落体摄影师镜头。我拨打了索尔兹伯里总机电话，询问何时能收到这些，经理却说：“哦，对不起，您的文件上有一条注释，说我们的设备出现故障，没有记录任何内容，所以我们没有”。可以理解的是，我对此非常沮丧，并询问可以做些什么，他说：“现在什么也没有了，我们没有录像，但我只会退还您 40 英镑”。你可以想象，我对这个回复感到非常反感。我为这个套餐支付了 557 英镑，却没有得到我所支付的全部体验，经理似乎一点也不在乎。我问我的未婚夫是否可以回来再拍一次 Handcam 录像，他说：“不，我们不会这样做，我只能给您 40 英镑的退款”。我说我很不高兴，非常沮丧，想找别人谈谈，升级我的投诉，他说：“好吧，我是经理，我已经告诉过你我们可以做些什么了”。
我非常非常沮丧，我会给公司发邮件，试图进一步处理此事，因为我相信你能理解这是绝对不可接受的。只是请注意，如果这种情况发生在你身上，你将得到糟糕的客户服务和回应。真的太恶心了。
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