点评:Our family scheduled a sleigh ride for Christmas Day. We looked so forward to this shared experience. Weather was snowing when we arrived. We waited a half an hour with little communication from the man in charge. When it was finally time to load up, he told us that we would not be allowed to go on the ride because we had a baby with us. We were highly disappointed by this news as we had been anticipating this as one of the highlights of our trip. The man explained that it was dangerous due to the snow. (Aren’t sleigh rides for snow???) He then told us that Nancy didn’t usually give refunds, and we would have to take that issue up with her. We were at a loss! How do you refuse us your service AND keep our money? This makes no sense. We are currently disputing this charge with them. We paid in full and never received anything in return-only frustration and aggravation. I hope this can be resolved to our satisfaction. Still waiting…
翻译:我们一家人计划在圣诞节乘坐雪橇。我们非常期待这次共同的体验。我们到达时,天气正在下雪。我们等了半个小时,负责人几乎没有给我们任何消息。终于到了装车的时候,他告诉我们,我们不能乘坐雪橇,因为我们带着一个婴儿。我们对这个消息感到非常失望,因为我们一直期待着这是我们旅行的亮点之一。那名男子解释说,由于下雪,乘坐雪橇很危险。(雪地里不就不能乘坐雪橇吗?)然后他告诉我们,南希通常不退款,我们必须向她提出这个问题。我们不知所措!你们怎么能拒绝为我们提供服务并扣留我们的钱呢?这太荒谬了。我们目前正在与他们就这笔费用提出异议。我们全额付款,却没有收到任何回报,只有沮丧和恼怒。我希望这个问题能得到满意的解决。仍在等待……