Lunch at Fonte Gaia - Fonte Gaia (锡耶纳) - Fonte Gaia - 666条旅客点评与比价

Venture62****

Lunch at Fonte Gaia

Fonte Gaia的点评

2026年06月06日发布于: 海外

点评：Awful experience. Firstly they offered us a dirty table outside that hadn’t been cleaned. We then asked to switch tables and we were given another table not much better with bird poo on the table which took about 10 minutes to flag down a waiter to clean it. My partner ordered the tagliatelle with ragu and I had the carbonara. The carbonara looked odd straight away and I hardly ate much. We were trying to flag down the waiters to complain and get the bill but the service was very poor as they were too busy standing around chatting and laughing instead of focusing on customer service. On noting the carbonara looked odd, the cheese being the same colour as American cheese and of a clumpy consistency rather than smooth and creamy as a carbonara should be, we were told by the waiter that it was a standard carbonara using pecorino and the colouring was due to the eggs used. The waiter was most unhelpful and refused to take anything off the bill or offer another portion. Very poor customer service at an establishment in a tourist trap. If your food is not to your liking we were advised to note immediately so if you are in the same situation please ensure you flag down the waiters as soon as you can, even if this means going up to speak to them instead of waiting on them approaching your table. Had a lovely afternoon in Siena with beautiful scenery but the experience was ruined by the staff at this establishment.

翻译：糟糕的体验。首先，他们给我们安排了一张外面脏兮兮的桌子，根本没打扫过。我们要求换桌，结果换了一张也好不到哪儿去，桌子上还有鸟粪，我们花了大约十分钟才叫来服务员清理。我的伴侣点了肉酱宽面，我点了卡邦尼意面。这卡邦尼意面看起来就很奇怪，我几乎没吃几口。我们试图叫来服务员投诉并结账，但他们的服务非常差劲，他们忙着站着聊天说笑，根本不理会顾客。我们注意到这卡邦尼意面看起来很奇怪，奶酪的颜色和美式奶酪一样，而且质地结块，而不是像卡邦尼意面那样顺滑细腻。服务员告诉我们，这是用佩科里诺奶酪做的普通卡邦尼意面，颜色是因为用了鸡蛋。服务员态度极其恶劣，拒绝减免任何费用，也拒绝换一份。在这样一个旅游陷阱般的餐厅里，服务真是差劲透顶。如果您对食物不满意，我们被告知要立即告知服务员。因此，如果您遇到同样的情况，请务必尽快示意服务员，即使这意味着您需要主动上前与他们沟通，而不是等待他们过来。我们在锡耶纳度过了一个美好的下午，欣赏了美丽的风景，但这家餐厅的服务却毁了这次体验。

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