点评:Visited the Burren cafe/factory on a wet day in June. Overrun with tourists (2 coaches had just arrived) with a lengthy queue (in the rain) for the toilets (primative). Cakes looked enticing but just had a coffee, which was lukewarm and didn't taste of anything. Disappointing, but I decided to order a couple of bars of chocolate for my wife's birthday when we got home, as a reminder of an overall very enjoyable holiday in Eire. £28.00 for two small bars of chocolate with postage to the UK! When the package arrived the two bars were spoiled. Melted and inedible. Obviously disappointing and not the birthday treat expected. It took three attempts to get customer service at Hazel Mountian Chocolate to bother to respond. Their reply was: 'not our problem, look at our Terms and Conditions, we are not responsible for the weather'. I understand that they can't do anything about weather conditions around the globe but they should package their mail order goods appropriately and didn't. No 'sorry to hear that, here's 10% off your next purchase", or anything similar just a very tough, dismissive response. They now have our money and we have, well, nothing except a poor experience. Our visit to Ireland was fantastic and we would highly recommend visiting The Burren but beware of tourist traps like Hazel Mountain Chocolate: they will take your money but leave you disappointed.
翻译:六月一个阴雨绵绵的日子,我去了巴伦的咖啡馆/工厂。那里挤满了游客(刚好有两辆大巴抵达),上厕所还排起了长队(冒雨),真是原始。蛋糕看起来很诱人,但咖啡却不冷不热,一点味道都没有。虽然有点失望,但我还是决定回家后给我妻子订几块巧克力作为生日礼物,以此纪念我在爱尔兰度过的非常愉快的假期。两小块巧克力要28英镑,还得付邮费寄到英国!包裹送到时,两块巧克力已经变质了,融化了,根本不能吃。显然很令人失望,这跟我期待的生日礼物完全不搭。我三次联系Hazel Mountian Chocolate的客服,他们才回应我。他们的回复是:“这不是我们的问题,看看我们的条款和条件,我们对天气不负责。”我知道他们无法改变全球的天气状况,但他们应该妥善包装他们的邮购商品,但他们并没有这样做。不要说“很遗憾,下次购物可享九折优惠”之类的话,而要用非常强硬、不屑一顾的语气回应。他们现在拿走了我们的钱,而我们,嗯,除了糟糕的体验,什么也没有得到。我们在爱尔兰的旅行非常棒,我们强烈推荐去巴伦看看,但要小心像榛山巧克力这样的旅游陷阱:他们会骗走你的钱,却让你失望。