点评:I recently had the misfortune of booking with Tundra Tours Inc for what was supposed to be a memorable experience in Barrow, AK. It turned out to be anything but memorable, for all the wrong reasons.
We arrived at the tiny Barrow airport only to be left stranded for over 3 hours. A significant portion of this wait was spent in the bitter cold because the airport employees had to go home and locked up the premises. Despite our numerous attempts to reach Tundra Tours Inc, calling repeatedly and leaving message after message, there was no response.
After what felt like the thousandth call, someone finally answered. To our utter disbelief and frustration, we were told that they were the only one working that day and that nobody was available to conduct tours either that day or the following day. The complete lack of communication, responsibility, and basic customer service was appalling.
I strongly advise anyone considering Tundra Tours Inc to look elsewhere. This company is unreliable and unprofessional, and they left us in a potentially dangerous situation without any assistance or information. Save yourself the trouble and book with a more reputable and reliable tour operator. Bottom line: ZERO STARS
These people should NOT be in business. HORRIBLE!!! FFFFFF -- --
翻译:我最近很不幸地预订了 Tundra Tours Inc 的行程,本来打算在阿拉斯加州巴罗市度过一次难忘的体验。但结果却完全没有留下什么难忘的印象,原因全都是错误的。
我们到达巴罗机场后,被困了 3 个多小时。等待的大部分时间都是在严寒中度过的,因为机场工作人员必须回家并锁门。尽管我们多次尝试联系 Tundra Tours Inc,多次拨打电话并留言,但始终无人接听。
打了千个电话后,终于有人接听了。让我们完全难以置信和沮丧的是,我们被告知,他们是当天唯一在职的旅行社,当天或第二天都没有人可以带团。完全缺乏沟通、责任感和基本的客户服务,令人震惊。
我强烈建议任何考虑 Tundra Tours Inc 的人另寻他处。这家公司不可靠,也不专业,他们让我们处于潜在的危险境地,却没有提供任何帮助或信息。省去麻烦,预订一家更有信誉、更可靠的旅行社。底线:零星
这些人不应该做生意。太糟糕了!!!FFFFFF -- --