点评:Disgusted with their lack of compassion and Customer Service.
I had booked a hotel and a ticket for Rave On Fri 21st March.
Sadly I was rushed into Preston Hospital by Ambulance some days before following a scan at Blackburn Hospital.
On 26th March I had a hand sized Brain Tumour removed which I had no idea was there.
I did call the Theatre when I got home from hospital as I was not well enough during my stay, I advised them what had happened and they have refused point blank to refund my money no matter what. £30. I wouldn’t mind but I did not choose what happened to me or stop it. I have photo proof if they wanted it but no. Nothing. Just pure greed under the circumstances yet the Hotel I booked refunded my £170 with no problems and were fantastic.
Will not go to this theatre ever again.
翻译:对他们缺乏同情心和客户服务感到厌恶。
我已经预订了3月21日星期五的酒店和Rave音乐节的门票。
不幸的是,几天前我在布莱克本医院做了扫描后被救护车紧急送往普雷斯顿医院。
3月26日,我做了一个巴掌大小的脑瘤切除手术,而我之前并不知道它在那里。
出院回家后,我确实给剧院打了电话,因为我住院期间身体不太好,我告诉他们发生了什么事,但他们断然拒绝退还我的钱。30英镑。我不介意,但我既无法选择也无法阻止它。如果他们想要的话,我有照片证据,但他们没有。什么都没有。在这种情况下,纯粹是贪婪,但我预订的酒店毫无问题地退还了我的170英镑,而且服务非常棒。
再也不会去这家剧院了。