点评:I purchased punch cards in 2019 for future visits. Literally printed on the card says “no expiration”. I bought these knowing that I could use them any time without worry. I plan to take my four kids today and look on their website only to see “no longer accepting punch cards before 2020”. I call ask about this because in bold letters it says “no expiration” in my punch cards. She got very defensive, told me they had given me a reasonable time to use them, acknowledged they opened back up after Covid in 2021 and there for 1 year was a “reasonable time to use them.” I explained that I didn’t buy them because they said use in a reasonable time—-they say no expiration. I asked if she was going to give me my money back since they were no longer hindering them. She just yelled at me saying there was absolutely nothing she could do for me and hung up.
This is not how you treat customers…especially if you are a small business…which she informed me many times…
Not to mention it is illegal.
翻译:我在 2019 年购买了打孔卡以备将来访问。卡片上字面上写着“没有到期”。我买了这些,知道我可以随时使用它们而无需担心。我打算今天带我的四个孩子去他们的网站看看,结果却看到“2020 年之前不再接受打孔卡”。我打电话问这个问题,因为在我的打孔卡上用粗体字写着“没有到期”。她变得非常防御,告诉我他们给了我合理的时间来使用它们,承认他们在 2021 年 Covid 之后重新开放,并且有 1 年是“合理使用它们的时间”。我解释说我没买,因为他们说在合理的时间内使用——他们说没有过期。我问她是否会把钱还给我,因为他们不再妨碍他们了。她只是对我大吼大叫,说她绝对没有什么可以为我做的,然后挂断了电话。
这不是您对待客户的方式……特别是如果您是一家小企业……她多次告诉我……
更不用说它是非法的。