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Dreadful experience for my 22 staff, avoid for corporate events!
Jobserve Community Stadium的点评
点评：I had a very poor experience with poor customer service and even worse service from the general manager recently. After booing a Christmas party for 22 staff costing an awful lot of money. We attended the ‘work’ over 18’s party to be met with staff not letting my team enter. All correspondence including FAQs etc were checked and no mention throughout the whole process of ID was mentioned otherwise we would have been more than prepared. ID for an over 18 work event!!!!!!!!!!
Before we got in the door I had some of my staff in tears which then ruined the night. Following this there staff internally followed those staff around targeting them from earlier in the evening, they felt extremely uncomfortable and upset by the experience, as did I spending thousands of pounds!
I complained to the general manager and received a response from him which basically shut me down and not interested. I advised I would be reviewing my experience to ensure others have the visibility. His response to me in writing and this says it all from a poor customer service standpoint was (I quote) “then I will you be sharing that you raised your voice and swore at my staff”
If that’s not covering your back I don’t know what is!
Really let down by such a large local business. Disappointed doesn’t come close.
Before we got in the door I had some of my staff in tears which then ruined the night. Following this there staff internally followed those staff around targeting them from earlier in the evening, they felt extremely uncomfortable and upset by the experience, as did I spending thousands of pounds!
I complained to the general manager and received a response from him which basically shut me down and not interested. I advised I would be reviewing my experience to ensure others have the visibility. His response to me in writing and this says it all from a poor customer service standpoint was (I quote) “then I will you be sharing that you raised your voice and swore at my staff”
If that’s not covering your back I don’t know what is!
Really let down by such a large local business. Disappointed doesn’t come close.
翻译：最近，我遇到了一次非常糟糕的经历，客户服务很差，总经理的服务更糟糕。在为 22 名员工举办的圣诞派对上，我们花了一大笔钱，却遭到嘘声。我们参加了 18 岁以上员工的“工作”派对，但员工不让我的团队入场。所有信件，包括常见问题解答等都经过了检查，在整个过程中都没有提到身份证，否则我们会准备得更充分。18 岁以上工作活动的身份证!!!!!!!!!!
在我们进门之前，我的一些员工就哭了，这毁了整个夜晚。之后，员工在内部跟踪那些员工，从当晚早些时候开始针对他们，他们对这次经历感到非常不舒服和沮丧，我花了数千英镑也是如此！
我向总经理投诉，他回复说基本上让我闭嘴了，不感兴趣。我表示我会回顾我的经历，确保其他人也能看到。他以书面形式回复我，从糟糕的客户服务角度来说，这句话说明了一切（我引用）“那我就告诉你，你大声叫喊并骂了我的员工”
如果这还不算是为你辩解，那我就不知道什么才是了！
对如此大规模的本地企业，我真的很失望。失望还远远不够。
在我们进门之前，我的一些员工就哭了，这毁了整个夜晚。之后，员工在内部跟踪那些员工，从当晚早些时候开始针对他们，他们对这次经历感到非常不舒服和沮丧，我花了数千英镑也是如此！
我向总经理投诉，他回复说基本上让我闭嘴了，不感兴趣。我表示我会回顾我的经历，确保其他人也能看到。他以书面形式回复我，从糟糕的客户服务角度来说，这句话说明了一切（我引用）“那我就告诉你，你大声叫喊并骂了我的员工”
如果这还不算是为你辩解，那我就不知道什么才是了！
对如此大规模的本地企业，我真的很失望。失望还远远不够。
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