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The Triangle Leisure Centre has been in a state of decline for a long time
The Triangle的点评
点评：The Triangle Leisure Centre has been in a state of decline for a long time, and the problems are now impossible to ignore. What should be a reliable local facility has instead become a catalogue of ongoing faults, poor maintenance, and dismissive customer service.
Facilities constantly broken
Large parts of the centre seem to remain out of action for months at a time. Equipment fails and simply stays failed. There is no preventative maintenance, and issues are left to deteriorate until they become unusable. It’s routine to find things broken, taped off, or “awaiting repair” with no timeline.
Water & shower problems
The showers and water systems suffer constant issues, ranging from temperature problems to complete outages. These aren’t occasional glitches — they’re recurring, long-term failures that disrupt visits and make basic hygiene after swimming or gym sessions difficult.
Outdoor pool closed in summer
One of the centre’s main attractions — the outdoor pool — is inexplicably closed throughout summer, the very season it should be most available. It’s a baffling decision that removes one of the few standout features the centre has.
Filthy environment
Cleanliness is consistently poor. Changing rooms, poolside areas, and communal spaces are filthy, with grime and dirt that clearly hasn’t been addressed for far too long. A leisure centre should feel hygienic and safe; this one doesn’t.
Steam room & jacuzzi unavailable for months
For around six months, both the steam room and jacuzzi were completely out of service. No updates, no urgency, no visible effort to resolve the issues. These facilities are advertised as part of the experience, yet they’re regularly unavailable.
Chemical problems in the pool
Most recently, there have been chemical issues in the pool, leading to closures and safety concerns. This is not a minor inconvenience — it’s a fundamental failure of basic operational standards.
Disinterested staff
Perhaps the most disappointing aspect is the attitude of some staff. Rather than acknowledging problems or offering solutions, customers are often met with disinterest. On multiple occasions, I have reportedly been told to “go to The Dolphin leisure centre if you don’t like it.” That’s not customer service; it’s dismissal.
Facilities constantly broken
Large parts of the centre seem to remain out of action for months at a time. Equipment fails and simply stays failed. There is no preventative maintenance, and issues are left to deteriorate until they become unusable. It’s routine to find things broken, taped off, or “awaiting repair” with no timeline.
Water & shower problems
The showers and water systems suffer constant issues, ranging from temperature problems to complete outages. These aren’t occasional glitches — they’re recurring, long-term failures that disrupt visits and make basic hygiene after swimming or gym sessions difficult.
Outdoor pool closed in summer
One of the centre’s main attractions — the outdoor pool — is inexplicably closed throughout summer, the very season it should be most available. It’s a baffling decision that removes one of the few standout features the centre has.
Filthy environment
Cleanliness is consistently poor. Changing rooms, poolside areas, and communal spaces are filthy, with grime and dirt that clearly hasn’t been addressed for far too long. A leisure centre should feel hygienic and safe; this one doesn’t.
Steam room & jacuzzi unavailable for months
For around six months, both the steam room and jacuzzi were completely out of service. No updates, no urgency, no visible effort to resolve the issues. These facilities are advertised as part of the experience, yet they’re regularly unavailable.
Chemical problems in the pool
Most recently, there have been chemical issues in the pool, leading to closures and safety concerns. This is not a minor inconvenience — it’s a fundamental failure of basic operational standards.
Disinterested staff
Perhaps the most disappointing aspect is the attitude of some staff. Rather than acknowledging problems or offering solutions, customers are often met with disinterest. On multiple occasions, I have reportedly been told to “go to The Dolphin leisure centre if you don’t like it.” That’s not customer service; it’s dismissal.
翻译：三角形休闲中心长期处于衰败状态，如今其问题已到了无法忽视的地步。本应成为当地居民信赖的设施，现在却充斥着接连不断的故障、糟糕的维护状况以及漠不关心的客户服务。
设施频频损坏
该中心的大部分区域似乎每个月都有好几个月处于停用状态。设备一旦出现故障便一直无法修复。根本没有任何预防性维护措施。各种问题往往被放任不管，直到无法使用为止。常见的情况是：设施损坏、被胶带封住，或者标着“等待维修”却没有任何修复时间表。
用水与淋浴问题
淋浴设施及供水系统问题频发，从水温不稳定到完全断水都有。这些问题并非偶尔出现的故障，而是长期反复发生的状况，严重影响了使用体验；游泳或健身后，人们也难以进行基本的清洁。室外泳池夏季封闭
该中心的主要亮点之一——室外泳池——在本应最适合使用的夏季却莫名其妙地关闭了。这一决定令人费解，因为它剥夺了该中心为数不多的突出特色之一。
环境脏乱不堪
卫生状况始终糟糕透顶。更衣室、泳池周边区域以及公共空间都脏得不成样子，显然已有很长时间无人清理。一家休闲中心理应给人干净且安全的感觉，但这家却并非如此。
蒸汽房与漩涡浴缸数月无法正常使用
大约有六个月的时间，蒸汽房和漩涡浴缸完全无法使用。期间没有任何更新说明，也看不出有任何急于解决问题的举措。这些设施本应是体验的一部分，却经常处于不可用状态。
泳池化学物质问题
最近，泳池又出现了化学物质方面的问题，导致泳池不得不关闭，并引发了安全隐患。这绝不仅仅是个小麻烦——而是基本运营标准的彻底失效。
漠不关心的员工
最令人失望的或许就是部分员工的态度。他们既不承认存在的问题，也不提供任何解决方案，反而对顾客表现出漠不关心的态度。好几次，我都被告知：“要是不满意，就去海豚休闲中心吧。”这根本算不上是客户服务，而是对顾客的冷落与无视。
设施频频损坏
该中心的大部分区域似乎每个月都有好几个月处于停用状态。设备一旦出现故障便一直无法修复。根本没有任何预防性维护措施。各种问题往往被放任不管，直到无法使用为止。常见的情况是：设施损坏、被胶带封住，或者标着“等待维修”却没有任何修复时间表。
用水与淋浴问题
淋浴设施及供水系统问题频发，从水温不稳定到完全断水都有。这些问题并非偶尔出现的故障，而是长期反复发生的状况，严重影响了使用体验；游泳或健身后，人们也难以进行基本的清洁。室外泳池夏季封闭
该中心的主要亮点之一——室外泳池——在本应最适合使用的夏季却莫名其妙地关闭了。这一决定令人费解，因为它剥夺了该中心为数不多的突出特色之一。
环境脏乱不堪
卫生状况始终糟糕透顶。更衣室、泳池周边区域以及公共空间都脏得不成样子，显然已有很长时间无人清理。一家休闲中心理应给人干净且安全的感觉，但这家却并非如此。
蒸汽房与漩涡浴缸数月无法正常使用
大约有六个月的时间，蒸汽房和漩涡浴缸完全无法使用。期间没有任何更新说明，也看不出有任何急于解决问题的举措。这些设施本应是体验的一部分，却经常处于不可用状态。
泳池化学物质问题
最近，泳池又出现了化学物质方面的问题，导致泳池不得不关闭，并引发了安全隐患。这绝不仅仅是个小麻烦——而是基本运营标准的彻底失效。
漠不关心的员工
最令人失望的或许就是部分员工的态度。他们既不承认存在的问题，也不提供任何解决方案，反而对顾客表现出漠不关心的态度。好几次，我都被告知：“要是不满意，就去海豚休闲中心吧。”这根本算不上是客户服务，而是对顾客的冷落与无视。
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