点评:Went here on a Sunday with our Grandkids as we had been here before and service was good as well as the food and thought it would be a safe bet. Booked ahead as we had tried a couple of times without booking on a Sunday and it was busy. It wasn't so busy this time, but on arrival were met by one of the team at the bar and shown to our table which had the requested high chair all ready for us. Things went downhill from there. We were notified a couple of things were not available from the menu, but that was ok and not an issue for us. We noticed although it was really cold outside, the bar was chilly and the fire wasn't lit as we would have expected as it usually was. Our order was taken for drinks first and they arrived quickly. We then ordered our food, but after waiting 40 minutes and having watched people who arrived after us being served their food, I asked how long the food order would be ( the kids were getting a bit fed up and were hungry by this point) and was advised a little abruptly there was a delay in the kitchen. No apology, and no acknowledgement that we had waited so long. The food did arrive about 5 minutes after my enquiry, and it was at best average. We ordered fish and chips, a cheeseburger and a burger. The presentation was uninspiring, the brioche buns the burgers were served in were either stale or frozen (half defrosted) and the fish was described as 'not very nice' and was quite dry. One couple who sat down across from us asked about the fire and were informed there was no wood as they had been using it all week! Although there are radiators around the bar, they are not sufficiently hot to heat the dining area and when you are sitting either eating or waiting on food as we were, having to keep your jacket on, it doesn't make it a pleasant experience.
Sadly, we would think twice about going back, but really do hope things are not going downhill and this was a 'blip' as would be such a pity as we do like coming here
翻译:周日和我们的孙子们一起去了这里,因为我们以前来过这里,服务和食物都很好,我认为这是一个安全的选择。提前预订了,因为我们尝试了几次都没有在周日预订,而且很忙。这次没那么忙,但到达后,酒吧的一名团队接待了我们,并带我们到了我们的桌子旁,桌子上已经为我们准备好了所需的高脚椅。事情从那里开始走下坡路。我们被告知菜单上没有一些东西,但这没关系,对我们来说不是问题。我们注意到,虽然外面很冷,但酒吧里很冷,而且火也没有像我们预期的那样点燃。我们先点了饮料,他们很快就到了。然后我们点了食物,但等了 40 分钟后,看着在我们之后到达的人提供食物,我问食物订单需要多长时间(孩子们已经有点厌倦了,此时已经饿了)并且突然被告知厨房有延误。没有道歉,也没有承认我们等了这么久。在我询问后大约 5 分钟食物就到了,而且充其量只是平均水平。我们点了鱼和薯条、一个芝士汉堡和一个汉堡。摆盘平淡无奇,汉堡里的奶油面包要么不新鲜,要么冷冻(半解冻),鱼被描述为“不太好吃”而且很干。坐在我们对面的一对夫妇询问了火灾的情况,并被告知没有木头,因为他们已经使用了整个星期!尽管酒吧周围有散热器,但它们的温度不足以加热用餐区,当您像我们一样坐着吃饭或等待食物时,必须穿着夹克,这并不会让您感到愉快的体验。
可悲的是,我们会三思而后行,但真的希望事情不会走下坡路,这只是一个“昙花一现”,因为我们确实喜欢来这里,这真是太遗憾了