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Monica F
Christmas Day ruined
Studley Park Boathouse的点评
点评：On the rare occasions when none of us can host Christmas Day, my family has always loved dining at some of Melbourne’s iconic venues. Sadly, our experience at this venue was quite simply awful. The food was cheap, pre-prepared function fare at best and not what any of us expected for a meal costing $165 per person, plus $65 for children.
There was no children’s menu, which we were not informed about. The entrée of prawns, oysters and terrine was completely unsuitable for my grandchildren, leaving them with nothing to eat. The main course was literally slabs of turkey and ham, about 4–5 cm thick and all exactly the same shape, looking dry and unappetising – the kindest way to describe them.
There was also no choice at any stage: all courses were served centrally to the table, and each dish seemed to compete with the previous for the “worst yet” award.
The only positives were the location and our waiter, who was genuinely lovely in a space where you could feel his discomfort explaining each course.
I wrote to the venue (01/01/26) to outline my disappointment in every aspect of the menu, but they have failed to acknowledge my complaint in any way. That lack of response is the sole reason I am now writing this review.
At 67, this is the first genuinely bad review I have ever written. Normally, I simply vote with my feet and rely on word of mouth. Their complete disregard for customer feedback has prompted this. What was I hoping for? An apology and acknowledgement of the effect this had on a family’s Christmas Day. A little respect?
Subsequently, I found out that the same menu was served at all their venues, which explains why it all felt and tasted like bad airline food at best.
There was no children’s menu, which we were not informed about. The entrée of prawns, oysters and terrine was completely unsuitable for my grandchildren, leaving them with nothing to eat. The main course was literally slabs of turkey and ham, about 4–5 cm thick and all exactly the same shape, looking dry and unappetising – the kindest way to describe them.
There was also no choice at any stage: all courses were served centrally to the table, and each dish seemed to compete with the previous for the “worst yet” award.
The only positives were the location and our waiter, who was genuinely lovely in a space where you could feel his discomfort explaining each course.
I wrote to the venue (01/01/26) to outline my disappointment in every aspect of the menu, but they have failed to acknowledge my complaint in any way. That lack of response is the sole reason I am now writing this review.
At 67, this is the first genuinely bad review I have ever written. Normally, I simply vote with my feet and rely on word of mouth. Their complete disregard for customer feedback has prompted this. What was I hoping for? An apology and acknowledgement of the effect this had on a family’s Christmas Day. A little respect?
Subsequently, I found out that the same menu was served at all their venues, which explains why it all felt and tasted like bad airline food at best.
翻译：难得我们一家人都无法在圣诞节当天聚餐的时候，我们总是喜欢去墨尔本一些标志性的餐厅用餐。可惜的是，这次在这家餐厅的体验简直糟糕透顶。食物充其量只能算是廉价的预制餐食，完全配不上每人165澳元（儿童另加65澳元）的餐费。
餐厅没有儿童菜单，而且事先也没有告知我们。前菜是虾、牡蛎和肉冻，完全不适合我的孙子孙女，他们最后什么也没吃。主菜简直就是厚厚的火鸡和火腿片，大约4-5厘米厚，形状一模一样，看起来干巴巴的，毫无食欲——这还是客气的说法。
而且，我们根本没有选择余地：所有菜肴都是直接端到餐桌中央的，每一道菜都像是在争夺“最难吃奖”。
唯一值得称道的是餐厅的地理位置和我们的服务员，他虽然态度友善，但在那种环境下，你能明显感觉到他讲解每道菜时的不自在。
我于2026年1月1日写信给餐厅，详细表达了我对菜单各方面的不满，但他们却对我的投诉置之不理。正是因为他们的冷漠，我才决定写下这篇评论。
我今年67岁了，这是我第一次写如此差评。通常情况下，我都是直接选择去哪家餐厅，或者听听别人的评价。但他们对顾客反馈的漠视促使我写下这篇评论。我原本期待的是什么呢？仅仅是一句道歉，以及对这件事给一个家庭的圣诞节带来的影响表示理解。哪怕一点点尊重也好啊！
后来我发现，他们所有分店都供应同样的菜单，难怪所有菜的味道都像劣质飞机餐一样糟糕。
餐厅没有儿童菜单，而且事先也没有告知我们。前菜是虾、牡蛎和肉冻，完全不适合我的孙子孙女，他们最后什么也没吃。主菜简直就是厚厚的火鸡和火腿片，大约4-5厘米厚，形状一模一样，看起来干巴巴的，毫无食欲——这还是客气的说法。
而且，我们根本没有选择余地：所有菜肴都是直接端到餐桌中央的，每一道菜都像是在争夺“最难吃奖”。
唯一值得称道的是餐厅的地理位置和我们的服务员，他虽然态度友善，但在那种环境下，你能明显感觉到他讲解每道菜时的不自在。
我于2026年1月1日写信给餐厅，详细表达了我对菜单各方面的不满，但他们却对我的投诉置之不理。正是因为他们的冷漠，我才决定写下这篇评论。
我今年67岁了，这是我第一次写如此差评。通常情况下，我都是直接选择去哪家餐厅，或者听听别人的评价。但他们对顾客反馈的漠视促使我写下这篇评论。我原本期待的是什么呢？仅仅是一句道歉，以及对这件事给一个家庭的圣诞节带来的影响表示理解。哪怕一点点尊重也好啊！
后来我发现，他们所有分店都供应同样的菜单，难怪所有菜的味道都像劣质飞机餐一样糟糕。
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