下载App
旅行
账户
GCSS27
Disappointing, poor service
Allen Gardiner River Cruise Restaurant的点评
点评：Disappointing.
You pay for a 3 hour cruise, our cruise lasted 2hrs 20 mins and the crew blamed it on the weather. While this may be true there was no attempt by the Captain to slow the cruise down or the cost of the cruise be amended based on missing 40 mins of what we had paid for. We felt short changed.
We raised this with Siobhan on board who was incredibly sarcastic and unempathetic, she even went as far to go 'what do you want me to do, stop the boat' and 'how many times do you want me to say sorry'. Her level of customer service fell well short of expected.
To compound the short cruise, lunch was served at 11.50am, a mere 10 minutes after we set off. This meant that the vast majority of the cruise was sat inside. The food was below average and it isn't cheap - it is not value for money.
While the weather was beautiful and there are lovely sights to take in, the real kicker was when we raised our concerns post our time on board with the team, we got an incredibly lackluster response from Kris. Kris was defensive and a bit of a smart alec in his response. We asked what compensation would be considered for missing 40 mins of the cruise we paid for and they completely ignored the ask and instead decided to school us on how tides work. He completely missed the point and rather than resolve the situation decided to be clever. Siobhan was passive aggressive and demeaning. If Kris and team knew the conditions would mean a change of plan, why did they not communicate this at any point during the cruise to manage expectations.
All in all, should be so easy to set right, but they failed again.
You pay for a 3 hour cruise, our cruise lasted 2hrs 20 mins and the crew blamed it on the weather. While this may be true there was no attempt by the Captain to slow the cruise down or the cost of the cruise be amended based on missing 40 mins of what we had paid for. We felt short changed.
We raised this with Siobhan on board who was incredibly sarcastic and unempathetic, she even went as far to go 'what do you want me to do, stop the boat' and 'how many times do you want me to say sorry'. Her level of customer service fell well short of expected.
To compound the short cruise, lunch was served at 11.50am, a mere 10 minutes after we set off. This meant that the vast majority of the cruise was sat inside. The food was below average and it isn't cheap - it is not value for money.
While the weather was beautiful and there are lovely sights to take in, the real kicker was when we raised our concerns post our time on board with the team, we got an incredibly lackluster response from Kris. Kris was defensive and a bit of a smart alec in his response. We asked what compensation would be considered for missing 40 mins of the cruise we paid for and they completely ignored the ask and instead decided to school us on how tides work. He completely missed the point and rather than resolve the situation decided to be clever. Siobhan was passive aggressive and demeaning. If Kris and team knew the conditions would mean a change of plan, why did they not communicate this at any point during the cruise to manage expectations.
All in all, should be so easy to set right, but they failed again.
翻译：真令人失望。
你付了3小时的船费，我们的船只持续了2小时20分钟，船员却把责任归咎于天气。虽然这或许是真的，但船长并没有试图降低船速，也没有因为我们少了40分钟的船费而修改船费。我们觉得被亏待了。
我们向船上的Siobhan提出了这个问题，但她语气尖刻，毫无同情心，甚至会说“你想让我做什么，停船吗？”以及“你想让我说多少次对不起”。她的客户服务水平远远低于预期。
更糟糕的是，由于船程很短，午餐在11:50才供应，我们出发后仅仅10分钟。这意味着绝大多数时间我们都坐在船上。食物低于平均水平，而且价格不便宜——完全不值这个价。
虽然天气很好，景色也美不胜收，但真正令人恼火的是，当我们在船上向团队提出担忧时，Kris 的回复却极其冷淡。Kris 的回复显得很防御，甚至有点自作聪明。我们询问，如果我们错过了我们付费的40分钟游轮行程，他们会给予什么补偿，他们完全无视我们的要求，反而决定教我们潮汐是如何运作的。他完全没有抓住重点，没有解决问题，反而耍小聪明。Siobhan 态度消极，甚至有些贬低我们。如果 Kris 和团队知道这种情况意味着计划需要改变，为什么他们没有在游轮期间的任何时候沟通，以管理好大家的预期呢？
总而言之，应该很容易纠正，但他们又一次失败了。
你付了3小时的船费，我们的船只持续了2小时20分钟，船员却把责任归咎于天气。虽然这或许是真的，但船长并没有试图降低船速，也没有因为我们少了40分钟的船费而修改船费。我们觉得被亏待了。
我们向船上的Siobhan提出了这个问题，但她语气尖刻，毫无同情心，甚至会说“你想让我做什么，停船吗？”以及“你想让我说多少次对不起”。她的客户服务水平远远低于预期。
更糟糕的是，由于船程很短，午餐在11:50才供应，我们出发后仅仅10分钟。这意味着绝大多数时间我们都坐在船上。食物低于平均水平，而且价格不便宜——完全不值这个价。
虽然天气很好，景色也美不胜收，但真正令人恼火的是，当我们在船上向团队提出担忧时，Kris 的回复却极其冷淡。Kris 的回复显得很防御，甚至有点自作聪明。我们询问，如果我们错过了我们付费的40分钟游轮行程，他们会给予什么补偿，他们完全无视我们的要求，反而决定教我们潮汐是如何运作的。他完全没有抓住重点，没有解决问题，反而耍小聪明。Siobhan 态度消极，甚至有些贬低我们。如果 Kris 和团队知道这种情况意味着计划需要改变，为什么他们没有在游轮期间的任何时候沟通，以管理好大家的预期呢？
总而言之，应该很容易纠正，但他们又一次失败了。
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
