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Gemma M
Multiple safety failures, would not recommend
Zoraida's Horse Riding的点评
点评：A friend and I booked the Zen Walk, listed on the website as suitable for beginners. We experienced multiple highly concerning safety issues including lack of aftercare after I experienced a fall, landing on my back.
This was a beginner ride and there were 2 people in the group who had never ridden before, yet there was no opportunity for them to practise start/steer/stop. We were told that the horses had to follow a strict ordering as some of them "are not friends" yet we were given no instruction on how to maintain the ordering or what to do if we couldn't stop our horse from deviating from the lineup.
After I mounted my horse, the guide who assisted did not check my stirrups. She asked if the left felt ok, then moved on to assist others while my right foot was not in the stirrup - I couldn't get it in myself and didn't feel safe with only one foot in; I was unable to get the guides' attention until two other riders had mounted.
My horse was constantly agitated by flies to the point where he could barely walk a few steps without either using his back legs to scratch himself or turning his head completely around to bite an itch - as a beginner rider, I felt like I was going to fall off every time he did so.
Horses were plaiting on the downhill stretches which is a sign of fatigue/pain/weakness and leads to instability.
My horse was spooked by something early on and tried to bolt - the only reason he couldn't was because there was another horse in front of him.
The guides were not helping to maintain adequate spacing between horses; they wanted to walk nose-to-tail and my friend's horse was biting the bottom of the horse in front of her. At one point my horse tried to walk alongside the one in front of him, I couldn't pull him back into line, that horse kicked him causing me to fall between them. I landed on my back, with my backpack breaking my fall.
I was not assessed. The proper way to assess someone after a fall onto their back is to insist they lie there until physical assessments have been made regarding mobility and potential injury, but the guides helped me to my feet immediately and asked if I was ok. As I was in shock, I said I was. They asked if I wanted to get back on the horse, to which I said no so I walked the remainder of the trek, over one hour. They asked once more on the trek about whether I was ok, and still being full of adrenaline I did say I was. However, it became clear the next day that I was not ok and I have been diagnosed with soft tissue damage expected to last a few weeks.
Owner is not accepting my version of events even though she was not out on the trek with us. I informed her that there was no first aid kit carried but she argues against this stating that the horses had first aid kits in their saddle bags; however I did not see any saddle bags (micro saddle bags do exist but they are too small to carry all the recommended supplies, and the guides weren't carrying a larger first aid kit). Owner also informed me that if anyone is experiencing difficulty on the trek then a car pickup is arranged; however when I informed her that I was not offered that option she said that was because I told everyone I was fine (reminder: I was in shock at this point). She is also insisting that I "refused" a medical checkup when in reality none was offered. I asked for a copy of the incident log and she told me that there was no reason to write a log entry as I refused medical attention. This makes me wonder how many other incidents have gone unrecorded.
One of the guides even told me that there were not enough guides working at the minute.
This was a beginner ride and there were 2 people in the group who had never ridden before, yet there was no opportunity for them to practise start/steer/stop. We were told that the horses had to follow a strict ordering as some of them "are not friends" yet we were given no instruction on how to maintain the ordering or what to do if we couldn't stop our horse from deviating from the lineup.
After I mounted my horse, the guide who assisted did not check my stirrups. She asked if the left felt ok, then moved on to assist others while my right foot was not in the stirrup - I couldn't get it in myself and didn't feel safe with only one foot in; I was unable to get the guides' attention until two other riders had mounted.
My horse was constantly agitated by flies to the point where he could barely walk a few steps without either using his back legs to scratch himself or turning his head completely around to bite an itch - as a beginner rider, I felt like I was going to fall off every time he did so.
Horses were plaiting on the downhill stretches which is a sign of fatigue/pain/weakness and leads to instability.
My horse was spooked by something early on and tried to bolt - the only reason he couldn't was because there was another horse in front of him.
The guides were not helping to maintain adequate spacing between horses; they wanted to walk nose-to-tail and my friend's horse was biting the bottom of the horse in front of her. At one point my horse tried to walk alongside the one in front of him, I couldn't pull him back into line, that horse kicked him causing me to fall between them. I landed on my back, with my backpack breaking my fall.
I was not assessed. The proper way to assess someone after a fall onto their back is to insist they lie there until physical assessments have been made regarding mobility and potential injury, but the guides helped me to my feet immediately and asked if I was ok. As I was in shock, I said I was. They asked if I wanted to get back on the horse, to which I said no so I walked the remainder of the trek, over one hour. They asked once more on the trek about whether I was ok, and still being full of adrenaline I did say I was. However, it became clear the next day that I was not ok and I have been diagnosed with soft tissue damage expected to last a few weeks.
Owner is not accepting my version of events even though she was not out on the trek with us. I informed her that there was no first aid kit carried but she argues against this stating that the horses had first aid kits in their saddle bags; however I did not see any saddle bags (micro saddle bags do exist but they are too small to carry all the recommended supplies, and the guides weren't carrying a larger first aid kit). Owner also informed me that if anyone is experiencing difficulty on the trek then a car pickup is arranged; however when I informed her that I was not offered that option she said that was because I told everyone I was fine (reminder: I was in shock at this point). She is also insisting that I "refused" a medical checkup when in reality none was offered. I asked for a copy of the incident log and she told me that there was no reason to write a log entry as I refused medical attention. This makes me wonder how many other incidents have gone unrecorded.
One of the guides even told me that there were not enough guides working at the minute.
翻译：我和一位朋友预订了网站上标注为适合初学者的“禅意骑行”项目。然而我们遇到了许多极其令人担忧的安全问题：比如在我摔倒、背部着地后，完全没有得到任何后续照顾。
这次活动本就是为初学者设计的，团队里还有两个人从未骑过车，但他们根本没有机会练习起步、转向和刹车。我们被告知，马匹必须严格按照顺序排列，因为有些马“合不来”；但我们既没有得到如何保持这种顺序的指示，也不知道如果无法阻止自己的马偏离队列该怎么办。
我骑上马后，协助我的向导并没有检查我的马镫。她只是问我左边的马镫是否合适。随后，我试图去帮助其他人，但我的右脚始终无法踩进马镫——我自己也穿不进去，而且只有一只脚在镫里让我感觉很不安全。直到另外两名骑手都上马之后，我才引起向导们的注意。
我的马一直被苍蝇骚扰得烦躁不安，以至于它几乎走不了几步：不是用后腿挠痒，就是把头转得180度去咬身上的痒处。而作为一名初学骑手，我……每次他这么做时，我都觉得马会摔倒。
马匹在下坡路段开始踉跄不稳，这是疲劳/疼痛/虚弱的表现，也会导致失去平衡。
我的马一开始被什么东西吓到了，试图狂奔逃跑——它没能跑成的唯一原因是前面还有一匹马挡着。
向导们也没有帮忙维持马匹之间的适当间距；他们总想让马匹一个接一个紧密跟随，以至于我朋友的马还去咬前面那匹马的屁股。有一次，我的马试图跟上它前面那匹马的步伐，我怎么也拉不回它。结果那匹马踢了它一脚，导致我跌落在两马之间。我后背着地，多亏背包缓冲才没受伤。
事后无人对我进行检查。人在后背着地跌倒后，正确的处理方式应当是让其保持躺姿，直到对行动能力及潜在伤情完成评估；然而向导们却立刻扶我起身，还问我是否没事。由于当时处于震惊状态，我回答说是的。他们问我是否想重新上马，我回答说不想，于是我步行完成了剩下的路程，耗时一个多小时。在途中他们又问了我一次是否没事，当时我体内肾上腺素仍处于高位，所以还是回答说没事。然而第二天情况就变得很明显：我其实并不好，后来被诊断出软组织损伤，预计需要几周时间才能恢复。
尽管店主并没有和我们一起徒步，但她就是不接受我所描述的情况。我告诉她马队里并没有携带急救包，但她对此表示反对，称每匹马的鞍袋里都有急救包；然而我并没有看到任何鞍袋（虽然确实有微型鞍袋，但它们太小了，装不下所有建议携带的急救用品，而且向导们也没有携带较大的急救包）。负责人还告诉我，如果有人在徒步过程中遇到困难，可以安排车辆接应；然而当我告诉她我并未得到这个选项时，她却称那是因为我告诉所有人我没事（提醒一下：当时我处于震惊状态）。她还坚称我“拒绝”接受体检，但事实上根本没人给我提供体检服务。我要求查看事故记录簿的副本，她则回应说由于我拒绝了医疗援助，所以没必要做任何记录。这让我好奇还有多少类似事件未被记录下来。
有一位导游甚至告诉我，目前在岗的导游人数不够。
这次活动本就是为初学者设计的，团队里还有两个人从未骑过车，但他们根本没有机会练习起步、转向和刹车。我们被告知，马匹必须严格按照顺序排列，因为有些马“合不来”；但我们既没有得到如何保持这种顺序的指示，也不知道如果无法阻止自己的马偏离队列该怎么办。
我骑上马后，协助我的向导并没有检查我的马镫。她只是问我左边的马镫是否合适。随后，我试图去帮助其他人，但我的右脚始终无法踩进马镫——我自己也穿不进去，而且只有一只脚在镫里让我感觉很不安全。直到另外两名骑手都上马之后，我才引起向导们的注意。
我的马一直被苍蝇骚扰得烦躁不安，以至于它几乎走不了几步：不是用后腿挠痒，就是把头转得180度去咬身上的痒处。而作为一名初学骑手，我……每次他这么做时，我都觉得马会摔倒。
马匹在下坡路段开始踉跄不稳，这是疲劳/疼痛/虚弱的表现，也会导致失去平衡。
我的马一开始被什么东西吓到了，试图狂奔逃跑——它没能跑成的唯一原因是前面还有一匹马挡着。
向导们也没有帮忙维持马匹之间的适当间距；他们总想让马匹一个接一个紧密跟随，以至于我朋友的马还去咬前面那匹马的屁股。有一次，我的马试图跟上它前面那匹马的步伐，我怎么也拉不回它。结果那匹马踢了它一脚，导致我跌落在两马之间。我后背着地，多亏背包缓冲才没受伤。
事后无人对我进行检查。人在后背着地跌倒后，正确的处理方式应当是让其保持躺姿，直到对行动能力及潜在伤情完成评估；然而向导们却立刻扶我起身，还问我是否没事。由于当时处于震惊状态，我回答说是的。他们问我是否想重新上马，我回答说不想，于是我步行完成了剩下的路程，耗时一个多小时。在途中他们又问了我一次是否没事，当时我体内肾上腺素仍处于高位，所以还是回答说没事。然而第二天情况就变得很明显：我其实并不好，后来被诊断出软组织损伤，预计需要几周时间才能恢复。
尽管店主并没有和我们一起徒步，但她就是不接受我所描述的情况。我告诉她马队里并没有携带急救包，但她对此表示反对，称每匹马的鞍袋里都有急救包；然而我并没有看到任何鞍袋（虽然确实有微型鞍袋，但它们太小了，装不下所有建议携带的急救用品，而且向导们也没有携带较大的急救包）。负责人还告诉我，如果有人在徒步过程中遇到困难，可以安排车辆接应；然而当我告诉她我并未得到这个选项时，她却称那是因为我告诉所有人我没事（提醒一下：当时我处于震惊状态）。她还坚称我“拒绝”接受体检，但事实上根本没人给我提供体检服务。我要求查看事故记录簿的副本，她则回应说由于我拒绝了医疗援助，所以没必要做任何记录。这让我好奇还有多少类似事件未被记录下来。
有一位导游甚至告诉我，目前在岗的导游人数不够。
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