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Spend your hard earned cash somewhere else!!!
The Cambridge Belfry Spa的点评
点评：I went as a mother and daughter day trip as a special treat for my mother's birthday. I booked both of us in for 2 x 25 minute treatments. Sadly my first 25 minute foot treatment started 5 mins late, they were still tidying and setting up the room when I went in and so the actual treatment started 10 minutes late. They went up to 11:30 to give 20 mins. I was booked to have to change therapists and rooms for my second treatment whereas my Mum was able to stay in the same room with the same therapist - this minimised the relaxation process for me. The other therapist also started the actual treatment 5 mins late and finished at 11:50 so I got two 20 minute treatments. My second treatment was supposed to be back, shoulder and scalp but she only massaged top of my chest, shoulders and scalp - SO strange to be massaging the top of my chest but I felt uncomfortable and didn't feel able to say anything in the moment. I complained to the manager who didn't get back to me for another two hours whilst I was still in the spa and said it wasn't their fault that I had to change rooms for treatments (blamed it on the central booking system?) and he also said the second therapist said she didn't realise I was late for the first treatment but that she thinks she did the full time allocated for my second. The manager basically accused me of lying about timings then gave me a gift bag of elemis testers as a goodwill gesture. I also had the chicken salad for lunch which was incredibly dry and tough so I couldn't eat it. My Mum did really like Yolanda the therapist who gave her treatments. Please do not spend your hard earned cash here - they don't care about customer service and your experience!!!!
翻译：我和女儿一起参加了一日游，作为我母亲生日的特别礼物。我为我们俩预订了两次 25 分钟的治疗。遗憾的是，我的第一个 25 分钟足部治疗晚了 5 分钟开始，我进去时他们还在整理和布置房间，所以实际治疗晚了 10 分钟。他们一直到 11:30 才开始 20 分钟。我预定了第二次治疗的治疗师和房间，而我妈妈可以和同一位治疗师待在同一个房间里 - 这最大限度地减少了我的放松过程。另一位治疗师也晚了 5 分钟开始实际治疗，并于 11:50 结束，所以我得到了两次 20 分钟的治疗。我的第二次治疗应该是背部、肩膀和头皮，但她只按摩了我的胸部顶部、肩膀和头皮 - 按摩胸部顶部真是奇怪，但我感到不舒服，当时不想说话。我向经理投诉，但他直到我还在水疗中心两个小时后才回复我，并说我不得不换房间接受治疗不是他们的错（是中央预订系统的错吗？），他还说第二位理疗师说她没有意识到我第一次治疗迟到了，但她认为她已经完成了第二次治疗所需的全部时间。经理基本上指责我撒谎，然后送给我一袋艾丽美试用装作为善意的表示。我午餐还吃了鸡肉沙拉，非常干硬，我根本吃不下。我妈妈真的很喜欢给她做治疗的理疗师 Yolanda。请不要在这里花您辛苦赚来的钱——他们不在乎客户服务和您的体验！！！！
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