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LarryGS
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Don't bother with picnic or Champions Lawn
Newmarket Racecourses的点评
点评：We had never been to Newmarket before, and to be honest, with their lack of accurate market and poor service delivery, it simply spoils the experience of this great and iconic racecourse.
We paid a premium to have great views from Champions Lawn and my wife put together a great picnic, just as the website suggests. Thing is, you can't take a picnic into Champions Lawn but you have to go to Garden Enclosure. Trouble is, you can't go into Garden Enclosure with a premium ticket. You have to have your picnic in the car park...but we came by public transport! Hastily drank our premium champagne outside the entrance, then put picnic into luggage storage, 2 races missed. Now we got into Champions Lawn. No reservations for seats, fair enough, so sat at a vacant table. 10 minute later,a couple came up and said it was their table ( we were having our drinks by then) . We said there were no reservations, so she got a staff member. We were turfed off,but no where else to sit. We explained that we were told there were no reservations. She said " it's always been this way". We suggested maybe the course should provide something to show a table was occupied?". Her reply "we know most people and it's always been this way".maybe she still zero progress, no interest in customer satisfaction, nothing should ever improve? Will be back, no. There are far better organised race courses and events than this one. Oh yes,race course itself was fantastic, just a shame they depend on it's reputation instead of developing a great customer experience..
We paid a premium to have great views from Champions Lawn and my wife put together a great picnic, just as the website suggests. Thing is, you can't take a picnic into Champions Lawn but you have to go to Garden Enclosure. Trouble is, you can't go into Garden Enclosure with a premium ticket. You have to have your picnic in the car park...but we came by public transport! Hastily drank our premium champagne outside the entrance, then put picnic into luggage storage, 2 races missed. Now we got into Champions Lawn. No reservations for seats, fair enough, so sat at a vacant table. 10 minute later,a couple came up and said it was their table ( we were having our drinks by then) . We said there were no reservations, so she got a staff member. We were turfed off,but no where else to sit. We explained that we were told there were no reservations. She said " it's always been this way". We suggested maybe the course should provide something to show a table was occupied?". Her reply "we know most people and it's always been this way".maybe she still zero progress, no interest in customer satisfaction, nothing should ever improve? Will be back, no. There are far better organised race courses and events than this one. Oh yes,race course itself was fantastic, just a shame they depend on it's reputation instead of developing a great customer experience..
翻译：我们之前从未来过纽马克特，说实话，他们缺乏准确的市场信息和糟糕的服务，完全破坏了我们在这座伟大而标志性的赛马场的体验。
我们付了高价在冠军草坪 (Champions Lawn) 欣赏美景，我的妻子按照网站上的建议准备了一顿丰盛的野餐。问题是，你不能带着野餐进入冠军草坪，但你必须去花园围场 (Garden Enclosure)。问题是，你不能拿着高价票进入花园围场。你必须在停车场野餐……但我们是坐公共交通来的！我们在入口外匆匆喝完我们的高价香槟，然后把野餐放到行李寄存处，错过了两场比赛。现在我们到了冠军草坪。没有座位预订，这也情有可原，所以我们坐在了一张空桌子旁。10 分钟后，一对夫妇走过来说这是他们的桌子（那时我们正在喝酒）。我们说没有预订，所以她找了一位工作人员。我们被赶了出去，却没有其他座位。我们解释说，他们告诉我们没有预订。她说“一直都是这样”。我们建议赛马场应该提供一些指示牌来显示桌子有人坐吗？她回答说“我们认识大多数人，而且一直都是这样”。也许她仍然没有进步，对顾客满意度毫无兴趣，根本就不应该改进？不会再来了。有很多赛马场和活动比这个组织得更好。哦，是的，赛马场本身很棒，可惜他们只注重声誉，而不是打造卓越的顾客体验。
我们付了高价在冠军草坪 (Champions Lawn) 欣赏美景，我的妻子按照网站上的建议准备了一顿丰盛的野餐。问题是，你不能带着野餐进入冠军草坪，但你必须去花园围场 (Garden Enclosure)。问题是，你不能拿着高价票进入花园围场。你必须在停车场野餐……但我们是坐公共交通来的！我们在入口外匆匆喝完我们的高价香槟，然后把野餐放到行李寄存处，错过了两场比赛。现在我们到了冠军草坪。没有座位预订，这也情有可原，所以我们坐在了一张空桌子旁。10 分钟后，一对夫妇走过来说这是他们的桌子（那时我们正在喝酒）。我们说没有预订，所以她找了一位工作人员。我们被赶了出去，却没有其他座位。我们解释说，他们告诉我们没有预订。她说“一直都是这样”。我们建议赛马场应该提供一些指示牌来显示桌子有人坐吗？她回答说“我们认识大多数人，而且一直都是这样”。也许她仍然没有进步，对顾客满意度毫无兴趣，根本就不应该改进？不会再来了。有很多赛马场和活动比这个组织得更好。哦，是的，赛马场本身很棒，可惜他们只注重声誉，而不是打造卓越的顾客体验。
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